糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

They did the work. We kept the notes.

See what changed when the world’s biggest brands acted on what they heard.

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Automotive & Transportation

Communications & Media

Financial Services

Healthcare & Life Sciences

Retail and Consumer Goods

Technology & Services

Travel & Hospitality

Enabling agile improvement and customer-led development

Building a customer-centric brand from the ground up.

Financial Services

Enabling agile improvement and customer-led development

Air Liquide captures the B2B customer perspective in-the-moment

Travel & Hospitality

Airbnb pulls back the curtain to talk about innovative guest experiences

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Retail and Consumer Goods

How Albertsons Uses Video Feedback to Drive Excellence

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Using the customer voice to drive best-in-class experiences

Using world-class integrations to connect Experience Management data

Financial Services

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BAC incorporates experience data into multiple service channels

Financial Services

Banorte uses the voice of the customer to continually transform the experience

Retail and Consumer Goods

Benefit makes a point to make-up with its frenemies

Travel & Hospitality

Best Western earns 76% more reviews after teaming up with 糖心原创 and Trip Advisor.

Communications & Media

Brightstar improves the client claim experience by acting on feedback

CAA increases customer satisfaction by improving service efficiencies

Travel & Hospitality

Increased revenue, call center productivity, and agent performance

Church’s Texas Chicken: The Winning Recipe for Driving Loyalty & Business Growth

Communications & Media

Comcast creates customer love to the tune of hundreds of millions

A new 1:1 relationship model is shaking up CosmosDirekt

Retail and Consumer Goods

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Communications & Media

Reducing churn by 2.5X at Cox just takes listening to the customer

Retail and Consumer Goods

Transforming feedback into loyalty and revenue