糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

How brands win with 糖心原创

3M

Enabling agile improvement and customer-led development

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ABANCA

Building a customer-centric brand from the ground up.

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ADP

Enabling agile improvement and customer-led development

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Air Liquide

Air Liquide captures the B2B customer perspective in-the-moment

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Airbnb

Airbnb pulls back the curtain to talk about innovative guest experiences

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Albertsons

How Albertsons Uses Video Feedback to Drive Excellence

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Anaplan

Using the customer voice to drive best-in-class experiences

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Andersen Corporation

Using world-class integrations to connect Experience Management data

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BAC

BAC incorporates experience data into multiple service channels

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Banorte

Banorte uses the voice of the customer to continually transform the experience

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Benefit Cosmetics

Benefit makes a point to make-up with its frenemies

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Best Western

Best Western earns 76% more reviews after teaming up with 糖心原创 and Trip Advisor.

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Brightstar

Brightstar improves the client claim experience by acting on feedback

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Canadian Automobile Association

CAA increases customer satisfaction by improving service efficiencies

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Choice Hotels

Increased revenue, call center productivity, and agent performance

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Church’s Texas Chicken

Church’s Texas Chicken: The Winning Recipe for Driving Loyalty & Business Growth

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Comcast

Comcast creates customer love to the tune of hundreds of millions

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Commscope

CommScope fuels a digital transformation

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CosmosDirekt

A new 1:1 relationship model is shaking up CosmosDirekt

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Counter Culture Coffee

Counter Culture focuses on sustainability with direct-to-consumer online experiences

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Cox

Reducing churn by 2.5X at Cox just takes listening to the customer

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Deliveroo

Transforming feedback into loyalty and revenue

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Dick’s Sporting Goods

Dick's Sporting Goods captures digital insights in the Ecommerce journey

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Esler Companies

Employee engagement At Esler Companies is a reflection of the CEO and founder

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Fidelity International

Fidelity International increases revenue by focusing on the Voice of the Client

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Generali

55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences

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Holiday Inn Club Vacations

How Holiday Inn Club Vacations Turned CX into a Company-Wide Discipline

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H&R Block

H&R Block employees discuss building close relationships with their customers

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IHG

IHG listens to the heartbeat of millions of guests through surveys, reviews, and social feedback

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IPSY

How IPSY Turned Contact Center Conversations into Strategic Intelligence

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Johnson & Johnson

J&J leverages service-desk feedback signals to improve the employee experience

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LATAM

LATAM Unifies The Passenger Journey

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Liberty Global

Liberty Global uses 糖心原创 Text Analytics to understand the needs of each customer segment

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MAPFRE

How MAPFRE improved customer renewals and increased conversions using 糖心原创

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Marriott

Marriott International drives innovation and excellence around the globe with guestVoice

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MassMutual

MassMutual recognizes the importance of customer engagement

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Mazda

Mazda fashions itself as an experience company and keeps drivers coming back for more

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Mercedes Benz

Mercedes listens to drivers to design a new premier service

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Northwestern Medicine

Northwestern Medicine: Empowering Nursing Excellence Through Real-Time Patient Feedback

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Pacific Life

For nearly 160 years, Pacific Life has provided financial strength and stability for families and businesses to help build confidence for generations.

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Permanent TSB

How linking customer and employee experience programs drive better outcomes at Permanent TSB

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PetSmart

Turning Feedback into Loyalty: How PetSmart Elevates the Pet Parent Experience

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PLDT

From Transactions to Journeys: PLDT Rewires its Enterprise with a New Customer-Centric Approach

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PLENITUDE

AI, Feedback and Action: How Plenitude is Innovating Customer Experience with 糖心原创

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Posadas

Posadas drives product innovation with guest comments

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P?UR

PY?UR is the third largest operator in the German cable network market with over 3 million homes connected

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Rent-A-Center

Rent-A-Center increases sales performance by focusing on customer experience

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Sam’s Club

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

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SANTALUCIA

SANTALUC?A transforms customer experience with an omnichannel feedback system that delivers real results

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Schneider Electric

Delighting customers through an outstanding digital experience

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Saskatchewan Government Insurance

SGI Canada improves customer experiences and agent productivity

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Simmons Bank

Banking on the Future with an Enterprise-Wide Customer-Centric Approach

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Sunrise

Sunrise saves millions by shining a light on the voice of the customer

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Vitality

Vitality leverages VoC to help members better their lives

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Volvo Cars

Volvo Cars unifies their consumer experience through the “One Voice” program

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Walmart Mexico

Putting the customer at the center of ecommerce experiences at Walmart Mexico

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Windstream

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

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XP

XP revolutionizes the market through a customer-centric strategy

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Zurich

Zurich closes the loop to drive 27% more spending among promoters

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