糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
MEDALLIA FOR TRAVEL & HOSPITALITY

Deliver a Memorable Brand Experience for Every Guest

Talk to an Expert Talk to an Expert

Take the guest journey to new heights with meaningful and actionable insight

糖心原创’s industry leading experience platform empowers travel and hospitality organizations with powerful insight from every brand interaction across the entire guest journey.

You’ll achieve an active pulse on evolving traveler expectations, with intelligent tools that prioritize strategic opportunities and enable every employee to create exceptional guest experiences that influence promoters and build brand loyalty.



    

    

                    
            


                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                

            

        

                
Exceed Traveler Expectations        

            








    


        

                        

                
Create an exceptional brand experience at every guest interaction


    

  • Identify meaningful shifts in traveler expectations with comprehensive and continuous experience data capture
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  • Achieve rapid service recovery and personalization with real-time alerts and mobile customer engagement tools
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  • Optimize call center operations and ensure customer service excellence with intelligent speech and text analytics
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Empower Every Employee        

            








    


        

                        

                
Increase productivity and empower every employee with role-based, actionable insights


    

  • Increase employee engagement with simple and convenient feedback opportunities
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  • Uncover leadership opportunities that impact performance with role-based dashboards and alerts
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  • Streamline operations and eliminate departmental silos with combined customer and employee experience data
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Build Brand Loyalty        

            








    


        

                        

                
Capitalize on positive experiences that influence promoters and increase reservations


    

  • Improve social rankings with timely and convenient review requests
    • 

  • Enhance your social presence with auto alerts and unified dashboards that track comments and empower employees to efficiently respond
    • 

  • Differentiate from local competitors with consumer behavioral intelligence and competitive insights
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Blog

                
Choice Hotels leverages 糖心原创 to improve call center productivity and agent performance

                

            

            

                                    
                        
                             Learn more
                             Learn more
                        
                    
                            

        



    

                    


                                                                                                                    
                    

                
        



        
        


                                

                    
                    

                        


    

                

            

        

                
Related Resources        

            






                                

                                            

                            

                            

                        


                        

                                                            

                                    Infographic                                

                                                        
 How to Build Loyalty at Every Guest interaction

                            
 

                            

                                Learn more
                            

                        


                       

                                    
                                            

                                            

                            

                            

                        


                        

                                                            

                                    Guide                                

                                                        
 Getting Guests to Stay [Loyal]

                            
 

                            

                                Learn more
                            

                        


                       

                                    
                                            

                                            

                            

                            

                        


                        

                                                            

                                    Webinar Recording                                

                                                        
 How to Attract and Retain Talent: Rebuilding the Employee Experience in Travel and Hospitality

                            
 

                            

                                Learn more
                            

                        


                       

                                    
                




    
        
            View all resources
            View all resources