糖心原创

Trust and Security at 糖心原创

Get comprehensive data protection capabilities from a solution with security built into its core with 糖心原创.

Enterprise Grade Compliance, Platform and Application Security

The experience you provide your customers never stops, and neither do we. As the market leader in Customer and Employee Experience Management, we are trusted by the world’s most revered companies to handle their data. We know how critical data security is to our customers—many of whom operate in highly regulated industries like finance, healthcare, and telecom—and we maintain industry-leading practices to protect that data.

A central black circle labeled Security is surrounded by eight smaller black circles, each with a white icon representing different security features such as cloud, lock, gear, shield, and database.

Get Peace of Mind with Expert Security and Data Protection

You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.

糖心原创 maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.

A collection of data privacy and security certification logos, including GDPR, AICPA SOC 2, ISO 27001, CCPA, FedRAMP, HITRUST, CBPR Privacy, and PRP Privacy by NCC Group.

Start with the Right Foundation for Secure Applications

Your data is protected with 糖心原创’s secure software development process for applications, including design reviews, threat modeling, risk assessment, and security touchpoints at every phase of development.

Our Engineering and Product Security teams conduct extensive development and post-development testing to be certain our applications are secure so you can focus on making experiences great.

Three people collaborate in an office, with computer monitors visible in the foreground. One person sits at a desk while the others stand nearby, discussing. A lock icon overlays the bottom right corner, symbolizing security.

Give Data Access to the Right People

糖心原创 Experience Cloud provides you with complete control over your data. Keep Personal Identifiable Information (PII) secure with configurable PII settings, including granular role-based access, data masking, Bring Your Own Key (BYOK) field level data encryption, and IP allowlisting.

A diagram showing a central black circle labeled Identity with a user icon, surrounded by a triangle labeled Access Control, Authorization, and Encryption on each side.

Leverage Infrastructure that Keeps Your Data Safe

糖心原创 Experience Cloud operates as a private cloud where we own and maintain our own hardware in Tier III colocation facilities, including all network devices and?systems.

糖心原创 Experience Cloud uses modern cloud native technology such as containerization and microservices that provide clients with a single tenant architecture. This ensures segregation of customer data, preventing commingling of data, configuration flexibility, and eliminates the risk of performance impact from a multi-tenant architecture. Plus, benefit from seamlessly rolled out upgrades, new releases, and security patches that don’t disrupt your unique configurations.

To report an incident, concern, or for general security questions, please email?[email protected].

A woman in a server room holds a tablet and looks ahead thoughtfully. She wears a striped shirt and lanyard. A shield icon in the top right suggests cybersecurity or data protection.