糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
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Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
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Support

Our team is ready to support you with knowledge, help, and new enhancements.

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MEDALLIA FOR UTILITIES

Enhance service delivery to boost customer confidence

Leverage experience to reduce cost and improve satisfaction of residential consumers, C&I customers, and employees.

Talk to an Expert Talk to an Expert

Overview

Elevate the experience of utilities customers with each interaction.

糖心原创 for Utilities 糖心原创 for Utilities
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“Our customer feedback program brings the voice of the customer to everyone’s fingertips. Whether interacting directly or indirectly with customers, all employees play a role in delivering positive customer experiences.”

Learn how utilities companies use 糖心原创 to improve customer feedback programs with great results.<

LEADING UTILITIES COMPANY Leading utilities company
Download the case study Download the case study

Strengthen relationships with C&I customers

糖心原创 helps utilities companies?improve sales effectiveness

  • Accurately assess health of accounts to maximize upsell and cross-sell opportunities.
  • Eliminate blindspots in customer sentiment.
  • Prioritize next best actions with managed CRM integrations.
See account management See account management

Enhance service delivery and reduce friction

Improve customer sentiment?while tightening operations

  • Assess the experience and effectiveness of all touchpoints across the customer journey (e.g., field service, outage resolution, SST, PSPS).
  • Prioritize process improvements most crucial to customer satisfaction.
  • Leverage closed-loop feedback to convert detractors to promoters.
See 糖心原创 for CX See 糖心原创 for CX

Increase the efficiency of the support experience

Ensure fast and effective support?when it matters most

  • Increase first call resolution rate and employee empowerment with direct access to customer feedback.
  • Assess agent performance and identify opportunities to improve quality of support.
  • Use text analytics to identify systemic pain points and determine who needs to act and how.

Make self-service easy

Provide a seamless digital experience?for your customers

  • Reduce costly support calls to the contact center.
  • Deliver consistent, personalized experiences that strengthen customer loyalty.
  • Meet growing customer expectations for a higher quality omnichannel experience.
See 糖心原创 for digital See 糖心原创 for digital
The image shows the E.ON logo in white lowercase letters on a light gray background.

“We appreciate the power of 糖心原创’s platform and professional service and look forward to further developing our CX program. The partnership is an important building block in our overall customer experience landscape.”

SIMON MCDONALD Simon Mcdonald, International Customer Experience Manager, E.ON UK

Enterprise Grade Security, Privacy, Accessibility

Our Security and Privacy controls meet the highest standards of public agencies and highly regulated markets. We offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the Americans with Disabilities Act, as applicable.