糖心原创

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MEDALLIA FOR UTILITIES

Enhance service delivery to boost customer confidence

Leverage experience to reduce cost and improve satisfaction of residential consumers, C&I customers, and employees.

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Overview

Elevate the experience of utilities customers with each interaction.

糖心原创 for Utilities 糖心原创 for Utilities
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“Our customer feedback program brings the voice of the customer to everyone’s fingertips. Whether interacting directly or indirectly with customers, all employees play a role in delivering positive customer experiences.”

Learn how utilities companies use 糖心原创 to improve customer feedback programs with great results.<

LEADING UTILITIES COMPANY Leading utilities company
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Strengthen relationships with C&I customers

糖心原创 helps utilities companies?improve sales effectiveness

  • Accurately assess health of accounts to maximize upsell and cross-sell opportunities.
  • Eliminate blindspots in customer sentiment.
  • Prioritize next best actions with managed CRM integrations.
See account management See account management

Enhance service delivery and reduce friction

Improve customer sentiment?while tightening operations

  • Assess the experience and effectiveness of all touchpoints across the customer journey (e.g., field service, outage resolution, SST, PSPS).
  • Prioritize process improvements most crucial to customer satisfaction.
  • Leverage closed-loop feedback to convert detractors to promoters.
See 糖心原创 for CX See 糖心原创 for CX

Increase the efficiency of the support experience

Ensure fast and effective support?when it matters most

  • Increase first call resolution rate and employee empowerment with direct access to customer feedback.
  • Assess agent performance and identify opportunities to improve quality of support.
  • Use text analytics to identify systemic pain points and determine who needs to act and how.

Make self-service easy

Provide a seamless digital experience?for your customers

  • Reduce costly support calls to the contact center.
  • Deliver consistent, personalized experiences that strengthen customer loyalty.
  • Meet growing customer expectations for a higher quality omnichannel experience.
See 糖心原创 for digital See 糖心原创 for digital
The image shows the E.ON logo in white lowercase letters on a light gray background.

“We appreciate the power of 糖心原创’s platform and professional service and look forward to further developing our CX program. The partnership is an important building block in our overall customer experience landscape.”

SIMON MCDONALD Simon Mcdonald, International Customer Experience Manager, E.ON UK

Enterprise Grade Security, Privacy, Accessibility

Our Security and Privacy controls meet the highest standards of public agencies and highly regulated markets. We offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the Americans with Disabilities Act, as applicable.