糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
MEDALLIA FOR HEALTHCARE

Build trust and loyalty with human-centered experiences

Create personalized experiences that drive engagement, retention, and better healthcare outcomes.

Talk to an Expert Talk to an Expert
PATIENT & MEMBER EXPERIENCE
END-TO-END JOURNEY
PHYSICIAN & TEAM MEMBER ENGAGEMENT

Create personalized engagement that drives healthcare outcomes

With the industry’s #1 enterprise experience management platform, 糖心原创 provides healthcare clinicians and health plans with technology to connect and engage patients, members and team members to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.



    

    

                    
            


                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                
PATIENT & MEMBER EXPERIENCE

                
Humanize experiences with compassionate listening in real time        

            








    


        

                        

                
Get the patient and member insights needed to create personalized experiences at scale.


    

  • Deliver seamless, tailored experiences across all touchpoints with real-time feedback capture and actionable insights.
    • 

  • Know how, when, and where to make improvements by integrating experience signals with operational data.
    • 

  • Identify and save at-risk patients and members using intelligent speech and AI-driven text analytics.
    • 


            

        


                    
                
                    Learn more
                    Learn more
                
            
            
                    


    

        

    



                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                
END-TO-END JOURNEY

                
Understand and optimize patient and member journeys        

            








    


        

                        

                
Orchestrate seamless, personalized experiences across all touchpoints.


    

  • Drive trust and loyalty using a 360° view to personalize experiences across digital and non-digital channels.
    • 

  • Improve self-service while reducing cost-to-serve using feedback and digital experience analytics.
    • 

  • Integrate and analyze patient and member experience data across multiple systems to identify and fix systemic issues.
    • 


            

        


                    
                
                    Learn more
                    Learn more
                
            
            
                    


    

        

    



                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                
PHYSICIAN & TEAM MEMBER ENGAGEMENT

                
Elevate experiences with physician and team member engagement        

            








    


        

                        

                
Activate the power of your people to drive better outcomes for all.


    

  • Drive continuous improvement and create a culture of service excellence with physician and team member insights.
    • 

  • Improve retention by leveraging feedback across physician and team member journeys, from hiring to separation.
    • 

  • Review cross-channel feedback in real-time and distribute it through role-based dashboards to improve performance.
    • 


            

        


                    
                
                    Read the Guide
                    Read the Guide
                
            
            
                    


    

        

    



                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                
Purpose Built for Healthcare        

            





    

        
    





        

        

            
糖心原创 Regulatory Suite

            




Attain CMS compliance, deliver human-centered experience, and build trust with 糖心原创 Regulatory Suite







        


        
                
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糖心原创 Benchmarks & Industry Insights

            


Make Experience your competitive advantage with 糖心原创 Benchmarks & Industry Insights





        


        
                
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Nursing Excellence

            


Achieve and maintain nursing excellence with 糖心原创, your Magnet-Approved partner





        


        
                
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Partnerships with organizations driving human-centricity in healthcare        

            







        

                        

        

        
        


                        

                Championing humanism in healthcare            

            
            
            
                        
Learn more →

            
            
        

    

        

    



    
        
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The Forrester Wave?: Text Mining and Analytics Platforms, Q2 2024

                            
                                                            
糖心原创 Named a Leader

                            
                                                            
                                                    


                        

                                                            

                                    Report                                

                                                        
 2024 Forrester Text Mining and Analytics

                            
 
Learn why 糖心原创 was named a leader by Forrester and received the top scores for Current Offering.



                        


                        

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The Gartner Magic Quadrant??for Voice of the Customer (VoC), 2024

                            
                                                            
糖心原创 Named a Leader

                            
                                                            
                                                    


                        

                                                            

                                    Report                                

                                                        
 2024 Gartner Magic Quadrant

                            
 
Learn why leading analyst firm, Gartner, named 糖心原创 a leader in VoC for the third consecutive year.



                        


                        

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The Business Value of 糖心原创 Experience Cloud

                            
                                                            
732% 3-Year ROI

                            
                                                            
                                                    


                        

                                                            

                                    Report                                

                                                        
 IDC ROI Study

                            
 
The independent analysis calculates the financial impact related to 糖心原创 Experience Cloud.



                        


                        

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Get peace of mind with expert Security and data protection        

            








    


        

                        

                
You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.


糖心原创 maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.