糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Contact Support

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Fran?ais)

  • Germany (Deutsch)

  • Spain (Espa?ol)

  • Latam (Espa?ol)

  • Italy (Italiano)

  • Japan (日本语)

  • Korea (???)

  • Brazil (Português Brasileiro)

Request a demo Request a demo

Education & Enablement

Training, certification & workshops to fuel your knowledge and enable you to become a 糖心原创 expert through timely learning

Contact Us Contact Us

Enhance your skills to maximize the impact of 糖心原创 products.

No matter your role or experience, learn the 糖心原创 Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.

TRAINING

Courses that enable you to realize the full value of 糖心原创.

Education & Enablement offers a comprehensive catalog of trainings that address your top-of-mind challenges.

  • Online, Self-Paced Training
    Unlock 糖心原创’s learning management system, Navigator, to deepen your product knowledge and understand how to set up and drive action from your program.
  • Virtual Classroom Training
    Learn from a live certified trainer to coach and guide your company in an exclusive classroom environment.
  • Instructor-Led Workshops
    Join us for timely, live training workshops where you’ll deepen your knowledge, learn best practices, and hands-on exercises guided by a certified instructor to help you along the way.

CERTIFICATION

Demonstrate your knowledge

Prove your 糖心原创-verified skills

  • Validate your mastery
    Test your knowledge of 糖心原创 products and Experience skills to ensure you’re leveraging the full power of your 糖心原创 program.
  • Continuously gain expertise
    Expand your knowledge with a robust set of certifications to ensure you’re consistently up-to-speed on the rapidly evolving Experience field and 糖心原创 platform.
  • Show off your credentials
    Publicly share your certifications on your resume & social networks. Be recognized for your skills to gain a competitive edge in the Experience field.

Related Resources

Certification

Administrator Certification

The 糖心原创 Admin Certification program is designed for professionals responsible for the design and configuration of the 糖心原创 Experience Cloud platform.

Learn more

Brochure

Customer Learning Roadmap

Download our curricula to easily plot your course to become a 糖心原创 expert. Available for Client Administrators and Client Practitioners.

Learn more

Certification

Experience Management Certification

Learn how to foster a culture of customer experience accountability that drives operational improvement and innovation.

Learn more
White text on a black background reads EDUCATION & ENABLEMENT with a light blue lightbulb icon to the left of the text.

We provide a comprehensive learning experience through our extensive range of self-paced and virtually led trainings, monthly training workshops, and multiple certification programs aimed at empowering individuals to maximize the potential of their 糖心原创 platform.

Download now Download now