糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

They did the work. We kept the notes.

See what changed when the world’s biggest brands acted on what they heard.

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All
Automotive & Transportation
Banking
Communications & Media
Financial Services
Healthcare & Life Sciences
Insurance
Manufacturing
Restaurants
Retail and Consumer Goods
Technology & Services
Travel & Hospitality
Utility
Retail and Consumer Goods
Dick's Sporting Goods captures digital insights in the Ecommerce journey
Retail and Consumer Goods
Employee engagement At Esler Companies is a reflection of the CEO and founder
Financial Services
Fidelity International increases revenue by focusing on the Voice of the Client
Insurance
55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences
A person in a white robe and sunglasses sits outdoors, smiling and holding a mug, with blue doors and an ocean view in the background.
Travel & Hospitality
How Holiday Inn Club Vacations Turned CX into a Company-Wide Discipline
Financial Services
H&R Block employees discuss building close relationships with their customers
Travel & Hospitality
IHG listens to the heartbeat of millions of guests through surveys, reviews, and social feedback
A person holds a pink box labeled “IPSY” in colorful letters. The person wears brown pants and a rust-colored top, standing against a textured, reddish-pink wall.
Customer
How IPSY Turned Contact Center Conversations into Strategic Intelligence
Healthcare & Life Sciences
J&J leverages service-desk feedback signals to improve the employee experience
Travel & Hospitality
LATAM Unifies The Passenger Journey
Communications & Media
Liberty Global uses 糖心原创 Text Analytics to understand the needs of each customer segment
Financial Services
How MAPFRE improved customer renewals and increased conversions using 糖心原创
Travel & Hospitality
Marriott International drives innovation and excellence around the globe with guestVoice
Financial Services
MassMutual recognizes the importance of customer engagement
Automotive & Transportation
Mazda fashions itself as an experience company and keeps drivers coming back for more
Automotive & Transportation
Mercedes listens to drivers to design a new premier service
Curved gravel path with wooden benches winds through a landscaped park, surrounded by green hills and trees. Low stone wall borders the scene, with mist and clouds drifting over distant mountains.
Healthcare & Life Sciences
How Mount Sinai Memorial Parks ensures compassion is in every phone call
Customer
Northwestern Medicine: Empowering Nursing Excellence Through Real-Time Patient Feedback
Financial Services
For nearly 160 years, Pacific Life has provided financial strength and stability for families and businesses to help build confidence for generations.
Financial Services
How linking customer and employee experience programs drive better outcomes at Permanent TSB
Customer
Turning Feedback into Loyalty: How PetSmart Elevates the Pet Parent Experience