糖心原创

糖心原创 Leads the Pack in Experience Management

We don’t just talk about delivering exceptional experiences — we’re recognized for it.

Industry analysts across the board name 糖心原创 a leader. See why we’re setting the benchmark.

Top Analyst Firms Agree 糖心原创 is a Leader for Experience Management

Recent Reports

The Forrester Wave? Customer Feedback Management Solutions, Q4 2024

“糖心原创 shines in its ability to solicit feedback, understand the voice of the employee, and deliver robust analytics and customer experience measurement.”

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The Forrester Wave? Text Mining & Analytics, Q2 2024

“Customers looking for a fast time to value with OOTB omnichannel data models and language models tuned for multiple industries and business domains should put 糖心原创 at the top of their short list.”

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2026 Gartner? Magic Quadrant? for Voice of the Customer Platforms

“糖心原创 is best suited for complex enterprises needing to unify signals across all touchpoints.”

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2025 Gartner? Magic Quadrant? for Voice of the Customer Platforms

“糖心原创 maintains a strong and clear understanding of client needs, technology trends, customer patterns and the best impact of AI as it develops, maintains, and deploys its offering across a variety of B2C, B2B and B2B2C industry implementations.”

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The Forrester Wave?: Employee Experience Management Platforms, Q2 2025

“糖心原创 is distinguished by its fusion of CX and EX capabilities with advanced AI and machine learning, allowing them to integrate structured and unstructured data, including text, video and speech, to provide predictive insights and actionable recommendations.”

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The Forrester Wave? Customer Feedback Management, Q1 2023

“糖心原创 impresses with its superior vision and detailed product roadmap focusing on delivering relevant enhancements to its existing offering, such as enabling deeper digital experience analytics integration and lowering the total cost of ownership.”

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IDC Voice of the Customer MarketScape 2023-2024

“The company offers valuable insights based on clear metrics and data gathered, using AI to scale and speed up analytics. Insights are shared across the organization to support adoption and success of the VOC program and the customer experience.”

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The Forrester Wave? Customer Journey Orchestration, Q2 2024

“糖心原创’s strengths include real-time decisioning, journey analytics, and dynamic content personalization.? 糖心原创 is a strong choice for firms that want to expand into CJO from an existing CX base to mature their CX program by incorporating AI and CJO”

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IDC Employee Experience for Voice of the Employee MarketScape 2025

“糖心原创 is well suited for enterprise-scale organizations that are looking for a customizable, enterprise-grade VoE platform to deliver real-time insights, advanced analytics, and multichannel VoE data collection.”

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Quadrant: SPARK Matrix?- Customer Journey Analytics

“糖心原创’s deep industry expertise and focus on customer centricity further contribute to its success in the CJA market. The company’s unified platform, strong AI capabilities, and commitment to actionability make it a compelling choice for organizations seeking to optimize customer journeys.”

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Forrester Wave?: Customer Analytics Technologies, Q2 2024

“糖心原创 is an ideal fit for customer experience pros and digital business leaders at customer obsessed organizations.”

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Quadrant: SPARK Matrix?- Digital Marketing Analytics

“糖心原创’s distinguished technology offering facilitates real-time, highly personalized interactions based on insights that are delivered through centralized orchestration, ensuring uniformity in tailored engagement across all communication channels.”

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