糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Contact Support

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  • Latam (Espa?ol)

  • Italy (Italiano)

  • Japan (日本语)

  • Korea (???)

  • Brazil (Português Brasileiro)

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MEDALLIA FOR CUSTOMER EXPERIENCE

Real-time insights for real-world results.

Get a clear view of your customers, patients, or guests—so you can anticipate needs and take the right next action.

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The best brands transform their business with 糖心原创.

Pinpoint your focus and deliver for customers. Every time.

Reduce operational costs.

Use AI-driven analytics to spot self-serve wins and cut down on service outreach.

Increase revenue.

Spot upsell opportunities in real time—online and in-person—and alert your team.

Improve customer loyalty and trust.

Act on customer insights—not just feedback—to win them back over and over again.

Empower employees.

Unleash team members to do their very best work and stick around longer than ever.

ROI you can tell your CEO about.

$15.2M

Saved in legacy technology consolidation

30%

Increase in average customer spend

185%

3-year ROI

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Data based on a Forrester Consulting Total Economic Impact? Study Commissioned By 糖心原创, January 2025.

Logo for Dick’s Sporting Goods with the letter I replaced by a basketball wearing a baseball cap and spring shoes. The words “SPORTING GOODS” appear in smaller text below the large logo letters.

“Thanks to the voice of customer data captured by 糖心原创, we are able to identify and eliminate bottlenecks in our customer journeys.”

Miche Dwenger, VP Ecommerce Experience, Dick’s Sporting Goods
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Every signal points to opportunity.

Online. In-person. Contact center. Chat. 糖心原创 brings every customer and employee signal together—then highlights what’s impacting revenue, ROI, and sales—so you can take effective action. Fast.

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Clear priorities—from the frontline to the boardroom.

In large, multi-location enterprises, focus isn’t always obvious. 糖心原创 clarifies it—alerting frontline teams to act on feedback, enabling managers to spot local trends, and empowering leaders to drive system-wide improvements with real impact.

Modern signal capture.
No matter how they interact with your brand, it’s all in 糖心原创.

Insights you can act on.
AI-driven analytics make it easy to know what to do.

Power in your hands.
Manage experience programs holistically.

Built for enterprises. Ready for complexity.

糖心原创 is purpose-built for large, complex organizations—backed by the expertise and proven track record to scale CX programs with confidence. That’s why the world’s leading enterprises rely on 糖心原创 to deliver impact, year after year.

And it’s all managed in Admin Suite.

The image shows the Capital One logo with the words Capital One in white text and a swoosh design above the text on a light background.

“They tell us what they love, they tell us what they hate. They tell us what causes stress. They share their wants and their needs. And we invested heavily in identifying how we could understand these moments that matter, not just from a business and analytical perspective but in a way that really allows us to create change across our portfolio.”

Anne Louise Mason, Senior Product Manager, Enterprise Strategy - Customer Experience Management Program

Related resources

Report

The Business Value of 糖心原创 Experience Cloud

Description: This independent analysis calculates the financial impact related to 糖心原创 Experience Cloud.

Download report

Report

2024 Forrester Customer Feedback Management

Learn why 糖心原创 was once again named a leader by Forrester and received top scores for Current Offering and Strategy.

Read report
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