糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

The in-the-moment, 360?, 80 country customer perspective

67,000

Employees

80

Countries

�20.35 billion

Revenue

“We recognise that the customer experience within the B2C world has begun to drive that experience within the industrial B2B world too.”

Rich Jahr, Chief Customer Officer Air Liquide

The Problem

Air Liquide captures the B2B customer perspective in-the-moment

糖心原创 Experience Cloud empowers Air Liquide to understand customer feedback in real-time by providing deep data analytics that show a 360-degree view of the customer. Employees from the front line to the executive suite rely on both the desktop and mobile versions of 糖心原创 Experience Cloud to listen to the voice of the customer.

Top executives at Air Liquide are frequent users of 糖心原创 Voices?, which provides a quick pulse of information on customer feedback, on everything from accurate invoices to timely deliveries. This app provides data in real-time with headlines that empower executives to improve their focus on the customer experience at all levels of the organisation.

By listening to the voice of the customer, Air Liquide aims to empower all 67,000 employees to understand and act on customer feedback. Following the implementation to an additional 20 countries in 2018, Air Liquide is on its way to incorporating 糖心原创 Experience Cloud throughout its entire organisation.

Source: GasWorld,?

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