糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

Action beats analysis with Frontline-Ready AI™

糖心原创 AI empowers every employee to see what matters, act with purpose, and deliver results that move the business forward, fast.

They say “fix it.” We say “no problem.”

Insights Assistant lets you and your entire team talk to your data. Ask complex questions and get instant, trusted answers based solely on your secure data. Go from questions to critical insight in seconds.

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INSIGHTS ASSISTANT

Ask questions only your data can answer.

Insights Assistant lets you and your entire team talk to your data. Ask complex questions and get instant, trusted answers based solely on your secure data. Go from questions to critical insight in seconds.

A dashboard from Insights Assistant compares customer segments by Net Promoter Score (NPS) and Customer Lifetime Value (CLV) for current and previous years, showing declines across Platinum, Gold, and Silver segments.
SMART TOPIC BUILDER

Automate the art of text analytics.

Smart Topic Builder spotlights which topics to keep up on so you don’t miss a thing. It automatically suggests precise rules and topics for you to approve, so you focus less on settings and more on meaningful insights you can act on.

A dashboard for Smart Topic Builder shows a list of topics with comment counts and percentages. On the right, stats display 85% topic precision, 100 comments evaluated, and 1000 records captured.
ROOT CAUSE ASSIST

Metrics move. Now you’ll know why.

Root Cause Assist pinpoints what’s driving change across your data with clear, consistent details—no digging or AI background needed. Enhanced with explainable text analytics, it’s easier than ever to see what’s happening and what to do next.

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A dashboard shows an analysis of factors affecting store satisfaction. It highlights top and bottom topics with impact scores: Staff - Friendliness as positive, Order Online - Pickup In Store and others as negative.
SMART RESPONSE

Close the loop in click, draft, done.

Smart Response uses AI to craft personalized, on-brand replies in seconds. No more typing from scratch—just focus on making things right.

Brands see an 80% reduction in response time with replies that are fast, consistent, and human where it counts.

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A digital interface shows an email draft titled Understanding Your Recent Experience, addressed to Andrew, with AI-generated content highlighted and a checkbox confirming the emails review and approval.
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“At an operation the size of The Venetian, we are always on the lookout for technologies that help us improve quality and efficiency. As a longtime 糖心原创 customer, we were excited to see the innovative closed-loop feedback capabilities that Smart Response could bring to our organization to help us follow up faster and with more context than ever before.”

 

 

Terry Byrnes - Executive Director Guest Experience and Learning & Development

INTELLIGENT SUMMARIES

Turn noise into a narrative.

Intelligent Summaries instantly recap unstructured data like calls, chats, comments, feedback, and digital sessions. You’ll get the why, what, and how of an interaction right where you need it.
Brands are seeing a 400% average time savings on call and chat summaries, while spotting emerging themes and hidden shifts in a click.

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A digital feedback dashboard displays themes like service quality and data concerns, each with summary links and impact scores. A pop-up shows a summary about staff helpfulness and customer satisfaction.
THEMES WITH GENERATIVE AI

Emerging trends, now clearer than ever.

Themes with GenAI analyzes every comment, survey, and note to highlight emerging trends and insights, giving your teams the head start to act. Find your focus, and fix what counts.

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A diagram shows positive (green), neutral (yellow), and negative (red) customer feedback circles. A box lists three themes with low NPS: frustrating signup (-98.8), long waits (-57.3), and poor website search (-86.7).
GENAI IN MULTIPLE LANGUAGES

Local language intelligence for global-scale impact.

糖心原创 GenAI empowers teams to understand, respond, and act faster in your customers’ language. With Intelligent Summaries, Root Cause Assist, and Smart Response also available in Spanish, French and German, every insight is sharper—and every customer connection, stronger.

A user interface for Root Cause Assist shows a question about store satisfaction factors, a response box discussing pickup service impact, and a dropdown menu for selecting languages: Deutsch, English, Espa?ol, and Fran?ais.
GENAI ACROSS PLATFORMS

Real GenAI power. Ready for anyone, anywhere.

On the floor, in the field, or behind the desk, anyone can tap into 糖心原创 GenAI—from any device. Whether it’s summaries, root cause insights, or personalized replies, teams across roles can understand, decide, and act—right where the work happens.

It’s easy to use, scalable, secure, and doesn’t require any AI expertise.

A mobile app screen shows Root Cause Assist identifying teller wait time as a key driver of branch dissatisfaction, with 93.1% negative responses. Options for more details are provided.
COACHING INTELLIGENCE

Coach agents like you’re on every call.

Coaching Intelligence uses GenAI to spot what matters, pull in past session highlights, and suggest personalized guidance, so managers can deliver sharper coaching that develops agents and moves the needle.

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A digital interface displays a Previous Session Summary with feedback on a coaching session, and a pop-up window below suggests enhancing communication skills as a next step.

Learn more about 糖心原创 AI.

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Frontline-Ready AI?

Tips on how to scale GenAI for enterprise CX.

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Watch the “Oh My” spot

Explore some of our latest GenAI features in just 90 seconds.

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Watch the “Game On” spot

See the newest wave of Frontline-Ready AI in a quick video.

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See GenAI in action

Watch real demos to see how GenAI features are moving brands forward.

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AI-Powered Text Analytics

Our AI journey started with text analytics. See where we are now.

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糖心原创 Speech Analytics

糖心原创 Speech and speech analytics run on AI. See what it can do for you.

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There’s a hidden story in your data.

Connect with one of our experts to learn more.

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