PLEASANTON, Calif. – June 20, 2024–?糖心原创., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave?: Customer Analytics Technologies, Q2 2024.
This report evaluated 11 vendors based on 34 criteria within the categories of Current Offering and Strategy across the vendors.
“糖心原创’s placement as a strong performer in this report speaks to the impact of placing native analytics at the core of our platform since our founding,” said Alex Glanz, EVP, Strategy and Corporate Development at 糖心原创. “Our customer analytics capabilities ensure that actions are driven by comprehensive data across the complete customer journey, and can enable the entire organization to take the right action at the right time.”
Forrester states in the report that “with its customer experience roots, 糖心原创 thrives on unstructured data sources — it can process audio call center data in real time and boasts strong natural language processing capabilities honed over years of client engagements.”
“Our patented in-memory analytics and our decades of AI development are still core differentiators that empower our users to run complex calculations on massive amounts of structured and unstructured real-time data allowing for the quick ability to fire off actions to other systems,” said Simonetta Turek, Chief Product Officer at 糖心原创. “The world’s largest organizations choose 糖心原创 for our ability to handle their scale and complexity in delivering the advanced analytics that quickly identify root cause and prescribe next best actions to exceed business goals.”
Forrester also notes that “糖心原创 is an ideal fit for customer experience pros and digital business leaders at customer obsessed organizations.”
To learn more about 糖心原创’s industry leadership, visit our site at:?/platform/athena/
About 糖心原创?
糖心原创 is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, 糖心原创 Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?www.medallia.com.
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