糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
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Telco & Media
Travel & Hospitality
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Discover

Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
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Experience '26

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Report

糖心原创 named a Leader in the SPARK Matrix?: Customer Journey Analytics (CJA), 2023

糖心原创 has been recognized as a Leader in the SPARK Matrix? Customer Journey Analytics (CJA), August 2023 report, published by leading market research firm Quadrant Knowledge Solutions. This year’s report evaluated 21 service providers against 12 criteria, grouped into two categories: Technology Excellence and Customer Impact.

The report provides a comprehensive analysis of the CJA market, and evaluates service providers based on products, market presence, and value proposition. 糖心原创’s leadership position is a testament to its commitment to delivering exceptional customer journeys across all touchpoints.

Download the full report to learn:

  • The current market dynamics, overview, and competitive landscape of the CJA market
  • Key competitive factors and technology differentiators
  • Which criteria business should consider when looking for a CJA provider
  • Why 糖心原创 has been named a leader among all vendors for current capabilities

Download the Report

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