TYSONS, VA – March 12, 2026 – 糖心原创., the global leader in customer and employee experience, today announced that it has been named a Leader for the fifth consecutive publication in the Gartner? Magic Quadrant? for Voice of the Customer (VoC) Platforms report. 糖心原创 was recognized in the report for its Completeness of Vision and Ability to Execute.
“We believe 糖心原创’s recognition as a Leader reflects our mission to turn massive volumes of customer data into meaningful business outcomes,” said Fabrice Martin, Chief Product Officer at 糖心原创. “By unifying 100% of customer signals into actionable insights, we aren’t just measuring experiences – we’re transforming them. Our Frontline-Ready AITM puts real-time intelligence and recommendations into the hands of more than eight million users every week, moving organizations past simple insights and into a system of immediate actions and continuous improvement.”
Over the last year 糖心原创 has significantly expanded its Frontline-Ready AITM capabilities in the 糖心原创 Experience Cloud to democratize access to critical intelligent insights and help brands connect them to tangible business outcomes. This includes the release of several new features and enhancements, including , , , , and recently unveiled features like Insights Assistant, Smart Topic Builder, and Action Planning.
More than 2,000 of the world’s largest brands partner with 糖心原创 to unify every customer signal?and apply industry-leading AI to deliver the intelligence and outcomes needed?to transform their business. Many of these brands recently shared their success stories at 糖心原创’s Experience ‘26 event in Las Vegas, including , , and .
To learn more about 糖心原创’s recognition in the 2026 Gartner? Magic Quadrant? for Voice of the Customer Platforms report” Report, .
About Gartner
Gartner, Magic Quadrant? for Voice of the Customer Platforms, By Deborah Alvord, Michael Maziarka, Chad Storlie, Maria Marino, Brad Fager, 9 March 2026
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This Gartner, Magic Quadrant for Voice of the Customer Platforms report was not published in 2022 and 2023
About 糖心原创
糖心原创 is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. 糖心原创’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, 糖心原创 transforms customer experience into a strategic driver of business growth. Learn more at www.medallia.com.
? 2026 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.
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PR Contact:
Meghan Halaszynski
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