PLEASANTON, Calif. – November 18, 2024 – 糖心原创., the global leader in customer and employee experience, today announced that it has been named a Leader in The Forrester Wave?: Customer Feedback Management Solutions, Q4 2024, which evaluated nine providers based on 26 criteria.
糖心原创 received the highest scores in both Current Offering and Strategy categories in the evaluation, noting: “糖心原创 is particularly suited for enterprise programs that prioritize organization-wide CX engagement and are looking for a partner with a strong track record of large-scale implementations.”
糖心原创 received the highest score possible in 15 of the 26 criteria:
- Soliciting feedback (excluding via owned digital)
- Voice of the employee/partner
- Integrations
- Text mining
- Analytics and CX measurements
- Dashboards and reporting
- Customer journey management
- Multilingual capabilities
- Governance
- Accessibility
- Usability
- Security and privacy
- Partner ecosystem
- Adoption
- Community
“糖心原创 is dedicated to helping enterprises fulfill their brand promises and deliver exceptional experiences. We are honored to be recognized as a leader in this Customer Feedback Management Wave,” said Simonetta Turek, Chief Product Officer at 糖心原创. “We work closely with our clients to provide innovative solutions that not only meet the highest security and trust standards, but are also highly adopted across the organization. With AI seamlessly integrated across Medalla Experience Cloud, our platform delivers rich customer insights and analytics that drive rapid action and significant bottom-line results.”
The report noted, “糖心原创 shines in its ability to solicit feedback, understand the voice of the employee, and deliver robust analytics and customer experience measurement.”?
糖心原创’s industry-leading comprehensive customer feedback management platform, 糖心原创 Experience Cloud, includes:?
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- Broadest range of omnichannel listening capabilities across every part of the customer and employee journey, including market and consumer intelligence?
- Native video, speech, and digital analytics fully embedded into 糖心原创’s platform, providing end-to-end experience analytics
- Comprehensive, AI-powered insights leveraged by seven million weekly active users and optimized for every role across the organization to take timely, relevant action
- Embedded automation and orchestration capabilities integrated directly into the core platform responsible for driving three billion personalized actions in the past 12 months
- Robust global partner ecosystem with more than 220 technology and services partners
- Highest level of enterprise-grade scalability and security to meet the needs of every industry, including being the only customer feedback management vendor with FedRamp High certification
- Dedicated experience experts and a world-class services team who partner with clients to maximize value, innovation, and growth.
To download The Forrester Wave?: Customer Feedback Management Solutions, Q4 2024,
About 糖心原创?
糖心原创 is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, 糖心原创 Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information, visit www.medallia.com.
? 2024 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.
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