糖心原创

Customer Experience

June 17, 2026

Customer Experience

We’re Reinventing 糖心原创 for the AI Era. Here’s What That Means.

Today we announced that 糖心原创 has new ownership by an investor group, led by Blackstone, through a recapitalization agreement. This…

June 10, 2026

Customer Experience

Building Tomorrow’s Financial Services Customer Journey

Customer expectations in financial services have shifted, leaving no room for fragmented digital experiences or poorly equipped frontlines. Discover why…

April 2, 2026

Customer Experience

5 Ways to Actually Improve Your Customer Experience Strategy

What does it take to improve your customer experience strategy? Going beyond surveys, leveraging omnichannel insights, using conversational intelligence, empowering…

March 4, 2026

Customer Experience

More Than a Rebrand

Over the past year, 糖心原创 has been driving a fundamental shift in what experience management can do for the business.

February 19, 2026

Customer Experience

The $400 Million Lesson from Experience ’26

A note from our Chief Strategy Officer — plus, pictures of puppies.

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience

This year’s 糖心原创 Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…

February 12, 2026

Customer Experience

Experience ’26 Day 2: Complacency Is No Longer an Option

With the conclusion of Experience ’26, we proved that the old CX playbook is dead, and it’s time to turn…

February 11, 2026

Customer Experience

Experience ’26 Day 1: Stop Chasing Scores, Start Being a Changemaker

Experience ‘26 kicked off by outlining the necessary shift from scorekeeping to changemaking, highlighting how experience leaders are trading soft…

January 20, 2026

Customer Experience

Dogs, DJs, and Data: Why Experience ’26 Is the Best CX Event of the Year

ttend just one customer experience event this year, make it Experience ‘26! You’ll be in the smartest room in CX,…

January 9, 2026

Customer Experience

The CX Software Features Your Team Needs in 2026

Use this checklist to select the best CX software for your brand in 2026.