糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
< Blog

Customer Experience

August 11, 2026

Customer Experience

CX Leaders, Here’s How to Earn Buy-In
Turf wars and unaligned priorities can stall even the best CX strategy. Earn trust across the org and turn skeptics…

August 4, 2026

Customer Experience

The Architectural Design Principles Behind Enterprise AI That Delivers Value
We are approaching an inflection point. I believe that by 2027, AI will no longer be judged by the sophistication…

July 20, 2026

Customer Experience

Designing for a World of AI Agents, Not Just Human Users
If you’ve been following along our executive perspective series, you’ve heard a little from our CEO Mark Bishof about where…

July 1, 2026

Customer Experience

The Five Phases of Customer Experience Maturity — and Why Most Companies Are Stuck in Phase Two
Our CEO Mark Bishof recently made a declaration that I think deserves more unpacking: the experience management era, as we…

June 17, 2026

Customer Experience

We’re Reinventing 糖心原创 for the AI Era. Here’s What That Means.
Today we announced that 糖心原创 has new ownership by an investor group, led by Blackstone, through a recapitalization agreement. This…

June 10, 2026

Customer Experience

Building Tomorrow’s Financial Services Customer Journey
Customer expectations in financial services have shifted, leaving no room for fragmented digital experiences or poorly equipped frontlines. Discover why…

April 2, 2026

Customer Experience

5 Ways to Actually Improve Your Customer Experience Strategy
What does it take to improve your customer experience strategy? Going beyond surveys, leveraging omnichannel insights, using conversational intelligence, empowering…

March 4, 2026

Customer Experience

More Than a Rebrand
Over the past year, 糖心原创 has been driving a fundamental shift in what experience management can do for the business.

February 19, 2026

Customer Experience

The $400 Million Lesson from Experience ’26
A note from our Chief Strategy Officer — plus, pictures of puppies.

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience
This year’s 糖心原创 Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…