This article includes:
- 20+ CX conferences located in person all over the world, as well as events that offer virtual streaming
- Smaller, more intimate gatherings capped at 65 guests, as well as large-scale summits that attract thousands of participants
- Popular annual customer experience conferences from industry leaders like 糖心原创, Forrester, Adobe, Salesforce, and Customer Contact Week
Every year, some of the world’s most ambitious, curious, and innovative customer experience (CX) professionals come together to network, learn from each other, share best practices, gain insights about effective CX strategies, get access to industry benchmarks, and discover the latest CX technologies at customer experience conferences all over the globe.?
Whether you’re searching for your first CX event or looking to add new gatherings to your calendar, we’ve put together a list of the best customer experience conferences to attend in 2027.
The Best Customer Experience Conferences in 2027 (by Date)
January 2027
Dates: January 25–27, 2027
Location: Orlando, Florida
In 2027, 700+ attendees from 200+ global brands are expected to take part in the three-day Customer Contact Week Orlando, featuring 50 powerhouse speakers from category leaders like Mercedes-Benz USA and IHG Hotels & Resorts, curated networking sessions, the Customer Contact Week (CCW) Expo Hall, innovation summits, CCWomen Summits, and opportunities for the customer contact community to get strategies designed to elevate the customer experience.?
February 2027
Dates: February 9–11, 2027
Location: Las Vegas, Nevada
This year’s Experience ‘27, 糖心原创’s flagship annual conference, features training labs, sessions, workshops, award-winning playbooks, and masterclasses designed to future-proof your CX strategy, with themes exploring:
- Multi-signal intelligence?
- The economics of experience?
- Evolving from a cost center to a profit driver
- Becoming a changemaker
- Building a connected experience ecosystem
- Deploying AI that delivers
- Leading in the agentic era
Past speakers and attendees have included CX experts from brands such as Mayo Clinic Labs, Pfizer, Dick’s Sporting Goods, IHG Hotels & Resorts, and Capital One. The event offers inspiration, practical solutions, and mentoring from industry icons sharing game-changing strategies for experience management.?
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Dates: February 24–25, 2027
Location: Houston, Texas
The 2027 CX USA Exchange is an invite-only event for a select number (65) of senior customer experience leaders from the country’s largest customer-facing organizations that features exclusive access to industry case studies as well as collaborative cross-industry benchmarking sessions. Now in the conference’s seventh year, this year’s theme is all about aligning people, processes, and platforms in the age of AI to turn business strategy into real value for customers.?
Past events have featured top executives from companies like IBM, DraftKings, Walgreens, Spotify, and Citi.
March 2027
Dates: March 16-–17, 2027
Location: New York, New York
Part of a global series of CX events that spans New York, San Francisco, Boston, and London, from the network for customer success and support professionals, Customer Success Collective, the New York event attracts a community of 100+ senior customer support decision-makers from the world’s most influential companies. This year’s list of attendees includes professionals from Cisco, Meta, Google, Zoom, PayPal, Slack, Microsoft, and more.?
The 2027 agenda for the New York conference will cover:
- Mastering AI and human-blended experiences, without sacrificing empathy or trust
- Leveraging support insights to accelerate growth across the business
- Delivering exceptional customer experiences at scale using AI-augmented knowledge bases
The dates for the rest of the global series have not yet been released.
Date: March 17, 2027
Location: New York, New York
Another sought-after event hosted by Customer Success Collective, this one-day CX conference brings together leading chief customer officers to explore shared challenges, dive into industry insights, cut through the AI hype, and network. This year’s confirmed attendees for this invite-only event include professionals from Shopify, Adobe, Stripe, Square, Intuit, Google, and more.?
The 2027 Chief Customer Officer Summit agenda includes a range of topics that are top of mind for executives, including:
- Creating AI-first operating models using agentic systems and predictive workflows to scale precision, speed, and customer value
- Crushing customer churn by designing onboarding and lifecycle programs that surface value fast, enforce long-term engagement, and protect recurring revenue
- Driving influence across the organization at the highest levels?
Dates: March 17–18, 2027
Location: Frankfurt, Germany
Created for decision-makers from corporate market research and CX/customer management, Succeet is an annual gathering designed to help attendees meet influential leaders who matter and shape what’s coming next in the areas of CX and market research. The event offers live presentations, keynotes, panel discussions, and networking events. In 2026, Succeet featured 2,900 registered participants, 185 presentations and workshops, and 150 exhibitors.?
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Dates: March 22–23, 2027
Location: Sydney, Australia
Customer Contact Week Digital serves as an online hub for insights on customer service and contact center operations and also hosts major annual customer experience management conferences where top industry experts share their expertise. This flagship Customer Contact Week event for Australia and New Zealand connects contact center, CX, and digital transformation leaders in the region and has featured speakers from companies like Allianz Australia and P&N Bank.?
The theme of CCW ANZ 2027? Performance, precision, and customer impact—it’s all about redefining what great looks like and learning how to deliver it at scale, using AI, automation, and advanced workforce models, channel strategies, and more.?
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Dates: March 22–25, 2027
Location: Las Vegas, Nevada and online
You’re invited to join leaders defining the future of CX at Adobe Summit, one of Adobe’s premier annual events. In 2027, attendees will learn how Adobe customers are using agentic AI to boost brand visibility, scale content creation, and deliver engaging experiences.?
Adobe Summit 2026 featured the company’s Chair and Chief Executive Officer Shantanu Narayen and President, Customer Experience Orchestration Business Anil Chakravarthy as well as executives from Procter & Gamble, DICK’S Sporting Goods, and Comcast/Xfinity.
To get a sense of what this CX conference has to offer, check out the, which are now available to watch on demand and explore timely topics such as:
- Moving from AI experimentation to customer experience impact
- Orchestrating discoverability for the agentic web
- The agentic future of customer engagement
April 2027
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Dates: April 26-–28, 2027
Location: Toronto, Ontario
Presented by the global nonprofit dedicated to advancing the CX profession, Customer Experience Professionals Association (CXPA), CX Leaders Advance is a premier global conference where attendees get the insights they need to grow their CX leadership and drive results for their organizations with practitioner-led sessions focused on CX maturity in the GenAI era, proving business impact, and established and emerging CX practices.?
Event organizers promise to offer:
- Practical frameworks
- Peer-tested tools
- Networking and collaboration opportunities?
- …and more
May 2027
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Dates: May 4–5, 2027
Location: San Diego, California
Offering an intimate experience with guests capped at 250 attendees, Customer Service & Experience West 2027 features 30 speakers and 15 interactive sessions and case studies.?
Billed as the meeting place for senior CX, service, digital, and operations leaders, this year’s conference will be focused on serving customers in an AI-enabled world, covering topics like:?
- Embedding AI into service delivery without losing trust
- Breaking down silos across service
- Building data foundations that connect insight to action
Over the years, this annual gathering has featured senior leaders from American Airlines, AT&T, E.L.F., CVS Health, Dairy Queen, and The Hershey Company.?
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Dates: May 12–13, 2027
Location: Toronto, Ontario and online
Over the years, this dynamic summit, available both virtually and in-person, has offered attendees valuable insights on topics ranging from using CX as a proactive revenue-driving powerhouse to transforming your AI-powered personalization strategies with cutting-edge methodologies. Participants have had the chance to get best practices from companies like Hubspot, Yelp, TIME, Paramount, HP, NBA, McDonald’s, TikTok, and others on boosting customer lifetime value, fostering empathetic communication, and driving business growth through improved CX strategies.
In 2027, the 16th annual Customer Experience Strategies Summit promises to offer:
- Interactive sessions and roundtable discussions
- Curated breakout opportunities
- Face-to-face networking
- Virtual streaming
- A breakfast, lunch, and evening drinks reception
Plus, there’s a reason this conference has been around for over a decade: According to event organizers, these CX events have earned an impressive 93% overall attendee satisfaction rating.?
Dates: May 24-–25, 2027
Location: San Francisco, California
Forrester’s CX summits attract CX professionals, digital leaders, and marketers looking to raise the bar on customer experience and digital experience. In 2027, the theme for the two-day CX Forum West is “Ideas into Action: The Future of Customer Experience Starts Here” and will feature peer networking, hands-on programs, and strategic frameworks and models. The goal? To help participants confront their biggest experience challenges, create more value for their customers and organizations, and scale AI-powered CX without losing the human touch.?
Past speakers at CX Summits in North America have included practitioners from brands like Hilton, AT&T, and American Express.
June 2027
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Dates: June 7–8, 2027
Location: Amsterdam, Netherlands
Every year, Forrester hosts a global series of CX forums offering actionable strategies and insights grounded in Forrester analyst research. These events equip customer experience, marketing, and digital leaders with the tools to stay ahead of the curve and drive impactful change. In 2026, the event included a welcome reception, an invite-only executive leader outing, a women’s leadership program, a CX certification program, and more.?
Previous featured speakers and attendees at CX Summit EMEA have included practitioners from Lufthansa, Vodafone, and Philips.
Dates: June 14–15, 2027
Location: New York, New York
Following CX Summit West and CX Summit EMEA comes Forrester’s CX Summit East, for CX, B2C marketing, and digital leaders looking for insights on scaling AI-powered experience while increasing customer trust and loyalty. Forrester’s unique differentiator is that their summits are based on their research-backed insights, built for activation, and packed with strategies you can use as soon as you’re back at work to drive outcomes for your organization.?
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Dates: June 14–17, 2027
Location: Las Vegas, Nevada
For over 25 years, Customer Contact Week’s flagship annual conference has brought together CX leaders for interactive workshops, think-tank discussions, case-study sessions, networking opportunities, and speaker meet-and-greets.?
This CX event draws 6,000 annual attendees from Fortune 100 and Fortune 500 companies, representing brands across healthcare, financial services, consumer goods, retail, and tech. Past participants have included leaders from The Home Depot, PetSmart, and Uber.?
In 2027, attendees will get the chance to learn the latest customer contact strategies, connect with customer contact experts, and network with peers and leaders.
July 2027
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Dates: July 12-–14, 2027
Location: TBD
Organized by the business consulting and research firm Frost & Sullivan and designed to help companies reduce churn and increase revenue, the annual CX conference Customer Experience has featured headliners from companies like Pfizer, Mercedes-Benz USA, Teladoc Health, Visa, Tennis Channel, and UCLA Health. Billed as an “exclusive and purposely atypical experience,” the 2027 gathering will focus on two tracks, designing connected customer journeys and turning CX measurement into impact.?
August 2027
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Date: August 24, 2027
Location: Sydney, Australia
In 2026, Forrester hosted technology, security, and customer experience leaders at a gathering in Sydney that explored how organizations can get ahead in an AI-powered world by scaling AI adoption, strengthening resilience, and delivering experiences that customers value. In 2027, the event promises to help leaders navigate the next phase of AI adoption and business transformation, identifying where AI can help companies evolve beyond the competition, get more practical insights, and improve experiences.?
To Be Announced Dates in 2027
Salesforce’s Connections is an annual event held both in-person and online, drawing 10,000 customer-focused professionals from various industries, featuring visionary keynotes from world-class leaders like Martha Stewart. The event is designed to help brands build lasting customer relationships, with past sessions covering topics like always-on agentic experiences, data-driven insights, orchestrating seamless two-way engagement across channels, and more.
Stay tuned for the 2027 schedule of 糖心原创 events, which will offer international CX professionals the chance to gain valuable insights, engage in meaningful discussions, and leave with actionable takeaways to enhance your customer experience strategies.?
The east-coast counterpart to Customer Service & Experience West, this event from Reuters is intentionally capped at 250 attendees. In 2026, the theme was “A new CX reality demands a new operating model,” with 70% of attendees holding director level titles and above. Over the years, this customer experience conference’s featured speakers have included leaders from Nespresso, Papa Johns, Mastercard, IHG Hotels & Resorts, CVS, Subaru, and CBRE.?
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Another popular gathering from Customer Contact Week Digital, the annual Chief Experience Officer Exchange unites CXOs and senior-level CX, UX, and EX executives from across the country to tackle their most pressing business challenges. This exclusive, invitation-only event allows interested leaders to request an invitation online. Past speakers and participants have included executives from Condé Nast, Maven Clinic, Kraft Heinz, and more.?
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This Australian customer experience conference connects key players across the CX ecosystem—from CX and contact center teams to marketing, UX, and digital leaders—all focused on driving business growth. Past speakers have included leaders from GM Australia, Milwaukee Tool Australia and NZ, Bayer, and Vanguard. In 2026, the event featured roundtables, VIP experiences, speed networking, an immersive exhibition floor, and dedicated streams across customer experience transformation, customer insights, and contact center transformation.?
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Customer Contact Week’s annual gathering in Europe brings together hundreds of contact center, CX, and digital leaders from the region. In the past, the multi-day summit has tackled timely topics such as automation, AI, innovation, operational excellence, and digital adoption, and has featured speakers from major brands that are setting the standard for CX in Europe. In 2026, CCW Europe showcased 250 speakers and offered opportunities to connect with 850+ attendees.??
Customer Experience Conferences FAQs
Why Should I Attend a Customer Experience Conference??
Attending a customer experience conference offers professionals the chance to network with CX leaders and practitioners, learn the latest best practices, and find out about the latest advances in CX technology, all of which can help individuals advance their career and deliver greater outcomes for their employer.?
How Can I Build a Business Case for Attending a Customer Experience Conference?
Attending a conference may require you to take a break from your day-to-day work duties, but by going you can learn new strategies that are to the advantage of your manager, your team, and your broader company. That’s how to make the case for getting permission to attend a conference, by shedding light on the benefits of attending a customer experience conference for your organization. For instance, you can mention what new skills you might gain, insights you expect to uncover, advanced technology solutions you can become familiar with, and the networking opportunities available at the conference.?
You can even use our handy justification letter template to make the case for attending 糖心原创 Experience ‘27.?
How Can I Prepare for Attending a Customer Experience Conference?
Before heading off to the conference, you can prepare by finding out your company’s policy for business travel. See what costs they’ll cover and how to track your expenses for reimbursement.
You can prepare for networking opportunities by reading up on the conference speakers, sponsors, and confirmed attendees in advance. While you’re at it, now is also a great time to make any updates to your LinkedIn profile, so you can put your best face forward as you meet and make new connections during the event.?
What Can I Expect at a Customer Experience Conference?
A well-organized customer experience event will offer a balanced mix of keynotes, brand speaking sessions, and practitioner training opportunities.?
Attendees should leave a CX conference with practical takeaways and best practices that you can implement immediately, as well as a vision to take back to your organization to better plan for the future of customer experience—especially as AI becomes a foundational tool.
