糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

Guide

Transforming the Modern Contact Center: The Definitive Change Management Guide

World-class contact centers are able to put agile best practices in motion, maximize performance, and optimize both customer satisfaction and agent engagement when they have the systems and processes in place to analyze key customer data in the moment. Download your copy of “Transforming the Modern Contact Center: The Definitive Change Management Guide” to learn how you can do the same.

Contact centers are facing more challenges than ever in our current rapidly changing business environment. If your organization is struggling to overcome operational limitations and silos and capture — and act on — critical insights generated during every customer and agent touchpoint, you’re not alone.

By adopting the expert approaches laid out in this eBook, you can:

  • Chart your path to change and advance to agility following these 5 mission-critical steps
  • Capture 100% of customer and agent interactions to uncover the truth behind every interaction and uncover issues at scale
  • Capitalize on opportunities to save time and drive operational efficiencies
  • Optimize customer and agent experiences, accelerate digital transformation, and boost performance and productivity
  • Follow the standout example of leading brands like T-Mobile that have delivered billions in revenue gains and up to a 25-point increase in NPS

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