糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
Report

糖心原创 Named the Only Leader in Customer Feedback Management & Analytics Solutions

糖心原创 has been recognized as the only Leader in The Forrester Wave?: Customer Feedback Management and Analytics Solutions, Q3 2026.

Key report highlights at a glance:

  • Leader status: Ranked as the sole Leader among 7 evaluated vendors
  • Highest category scores: Earned top scores in both the Current Offering and Strategy categories
  • 15 top scores: Received the highest possible score across 15 criteria, including omnichannel CX analytics, conversation intelligence for CX, digital behavior monitoring, governance, solution architecture, supporting services and offerings, and roadmap.

Frequently asked questions & report summary:

Why was 糖心原创 named the only Leader in the 2026 Forrester Wave??

糖心原创 achieved the highest possible scores in both Current Offering and Strategy categories. Forrester recognized 糖心原创 for its ability to unify every experience signal, deliver trusted insights through Frontline-Ready AI? , and provide enterprise-grade governance and workflows that let the world’s largest organizations turn that insight into action at scale.

What key capabilities set 糖心原创 apart in the analyst report?

糖心原创 received top possible scores across 15 critical evaluation criteria, including:

  • Omnichannel CX analytics & conversation intelligence
  • Digital behavior monitoring & solution architecture
  • Enterprise governance, supporting services, and product roadmap

What do analysts and customers say about 糖心原创?

“糖心原创’s strength is its rare combination of deep CX expertise, enterprise-grade scale, and a bold AI-centric vision.”
— The Forrester Wave?: Customer Feedback Management and Analytics Solutions, Q3 2026

“糖心原创 has transformed the way we understand and respond to our customers. Their powerful analytics and real-time feedback capabilities have empowered our team to deeply analyze omnichannel customer interactions, rapidly pinpoint the root causes of friction, and drive continuous improvements that have meaningfully elevated our customer experience.”
— Doug Thompson, Senior Vice President of Consumer Operations Support at TransUnion

What will you learn from downloading the full Forrester Wave report?

  • How 7 customer feedback management and analytics vendors compare
  • What separates a truly differentiated AI approach from standard market solutions
  • Why 糖心原创 was named the only Leader, with the highest scores for both Current Offering and Strategy

 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity .

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