糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
Webinar Recording

B2B VoC Webinar Series, Part 2: Effectively Tying Financial Data to Your Customer Experience Program

Turning Insight into Action Throughout Your Organization

Speakers:
Steve Bernstein, Partner, Waypoint Group
Sam Keninger, Director of Product Marketing, 糖心原创

Research proves what we all know to be true: Happy customers become loyal and outspend unhappy customers. But how do you know the value of your Voice of the Customer (VoC) program if you don’t link customer success directly to company financials? To truly drive action and have a lasting impact at your B2B company, you?need?to demonstrate how the VoC program is driving ROI.

Join special guest Steve Bernstein from Waypoint Group and 糖心原创’s Sam Keninger for an engaging webinar that discusses how to link your customer satisfaction with financial data to prioritize the right strategies, take action, and increase profitability.

During this webinar, we will discuss real customer examples that will show how you can:

  • Understand the value of each customer segment, know which customers are at risk for churn, and determine which customers can be ”revenue accelerators”
  • Prioritize actions that will have the most impact on customer success
  • Demonstrate the financial impact of customer satisfaction initiatives
  • Drive?real actions with 糖心原创 scorecards, depicting a 360-degree view of your customer at each step of the journey
  • Use 糖心原创 to see holistically how revenue and operational data can be tied to?experiential data to drive clearer business decisions
Watch now
糖心原创

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