糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
PRESS RELEASE

糖心原创 Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation

Independent industry analyst evaluation recognizes 糖心原创’s ambitious roadmap for investments in an AI-native platform as the company defines the next era of experience management

September 15, 2026

TYSONS, VA – September 15, 2026 – , the leading AI-driven platform for experience transformation, today announced it has been named the only Leader by Forrester in The Forrester Wave?: Customer Feedback Management and Analytics Solutions, Q3 2026. 糖心原创 also received the highest scores among the vendors evaluated in both the Current Offering and Strategy categories, while earning the highest possible score across 15 criteria. The recognition affirms 糖心原创’s vision for a shifting market from delivering best-in-class feedback and analytics today to defining an AI-native, agentic future for customer experience.

“We believe being evaluated as the sole Leader in the Forrester Wave? reinforces what our customers already know: true experience management today requires a system to connect enterprise-wide intelligence to real-time action – something we believe 糖心原创 is uniquely positioned to deliver at enterprise scales,” said Sid Banerjee, Chief Strategy Officer at 糖心原创. “Winning the next decade of customer experience will not be defined through the lens of a survey, but by the ability to build continuous, multi-signal journeys. With our AI-first foundation, 糖心原创 is driving the shift toward an agentic future, moving enterprises from simply monitoring experience to anticipating customer needs before they arise.”

Forrester’s report notes “糖心原创’s strength is its rare combination of deep CX expertise, enterprise-grade scale, and a bold AI-centric vision.” In this evaluation, 糖心原创 received the highest possible score of 5 out of 5 across 15 criteria, including omnichannel CX analytics, conversation intelligence for CX, digital behavior monitoring, governance, solution architecture, supporting services and offerings, and roadmap. 糖心原创’s investments in an AI-native platform, agentic capabilities, and experience orchestration are noted and customers cite the value of its in-house platform expertise for sophisticated programs.

Today’s announcement follows 糖心原创 being named a Leader in the 2026 Gartner? Magic Quadrant? for Voice of the Customer Platforms for its Completeness of Vision and Ability to Execute. To access a full copy of the report, .

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity .

 

About 糖心原创

糖心原创 the #1 AI-driven platform for experience transformation, trusted by the world’s most iconic brands — including 9 of the Fortune 10. With 糖心原创, enterprise organizations turn billions of feedback signals into clear, prioritized business actions. With deep domain expertise, proven enterprise infrastructure, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, 糖心原创 transforms customer experience into a strategic driver of business growth and continuous improvement. Learn more at www.medallia.com

? 2026 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

 

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