糖心原创

SAN MATEO, Calif., May 15, 2018 /PRNewswire/ — 糖心原创.?(www.medallia.com), the global leader in customer experience management, today announced multiple innovations to its award-winning platform, 糖心原创 Experience Cloud?. During its flagship event, Experience ’18, the premier global?, 糖心原创 unveiled cutting-edge new capabilities and functionality, including the launch of 糖心原创 Conversations and 糖心原创 VoC Anywhere both powered by 糖心原创 Athena,?artificial intelligence for customer experience.

“糖心原创 is delivering breakthrough technologies that represent the natural evolution of customer experience management,” said Borge Hald, CEO and Co-Founder, 糖心原创. “We are at the forefront of innovation in customer experience management with new technology that gives companies the power to both understand and improve customer experiences thanks to artificial intelligence and new ways to engage customers in the moment on the communication channels that they use daily.”

Today 糖心原创 is introducing new technology that allows companies to unlock the latest advancements in artificial intelligence, machine learning, mobile technology, IoT, and user experience to deliver more impactful customer experiences that drive customer engagement, customer loyalty, ultimately supporting business growth:

Platform Innovations: Capture, understand, and act on all experience data

• 糖心原创 Athena?: With 糖心原创 Athena, companies leverage artificial intelligence, machine learning, and predictive analytics to make smarter, more informed decisions on how they engage with customers and deliver great experiences. 糖心原创 Text Analytics, powered by 糖心原创 Athena, applies machine learning and predictive modeling on textual feedback from survey comments, social media, and call center notes. Companies can uncover predictive insights in customer feedback, assign action to the right person at scale and in real-time, as well as understand potential financial impact from these actions.
• Experience Data Platform (XDP)?: 糖心原创 announced Experience Data Platform, the system of record for all experience data in the company. By capturing every customer interaction across multiple channels and systems, XDP provides a complete timeline of interactions for every customer. It combines customer, feedback, operational and machine data into a single view to enable individual, segment, and journey level analytics in order to better segment and target customers and take action on customer experience.

Engagement Innovations: Engage customers in the moment on any device

• 糖心原创 Conversations?: Conversations is a powerful new way for companies to?engage customers in the moment and enable customers to provide real-time feedback across messaging platforms?such as SMS and Facebook Messenger on mobile devices. With Conversations, brands can have a bi-directional dialogue with customers and include rich media to enhance the interaction.
• VoC Anywhere?: Now companies can engage users and?collect feedback natively through any internet-connected device?or platform. By expanding CX engagement into new devices, companies can enhance customer relationships and drive personalized services, operational efficiencies, and automated device improvements.

Employee Empowerment Innovations: Activate employees to make great experiences through best-in-class apps

• 糖心原创 Alchemy?: 糖心原创 Alchemy, a new flexible design system for both web and mobile, sets the standard for CX apps. 糖心原创 Alchemy redefines the user experience for CX, offering an intuitive design, component framework, and open standards based APIs. 糖心原创 Alchemy brings a responsive design and modernized, consumer-grade experience to 糖心原创 users on every device. This design system is now currently available on both the web and mobile versions of 糖心原创 Experience Cloud
• 糖心原创 Mobile 3.0: Built on the new 糖心原创 Alchemy design system, 糖心原创 is launching the third generation of its 糖心原创 Mobile app, which extends its leadership in providing easy, intuitive mobile access to customer experience feedback and insights for employees at all levels of the organization, from executives to front line employees and managers.