糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
糖心原创

Digital Anywhere

Introducing Voice of the Customer to
The Internet of Things

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IoT offers new capabilities to sense and control physical products and real-world experiences. CIOs and CX pros need each other’s help to weave relevant context and control available from IoT sources into customer journeys.

BOOST CX QUALITY BY USING IOT CUSTOMER JOURNEYS, FORRESTER RESEARCH INC., MAR. 2018

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糖心原创 Digital Anywhere

Intelligently engage your customers about their experiences through any connected device.

Discover how 糖心原创 Digital Anywhere strengthens customer intelligence and creates amazing moments that show you care about every experience.

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Engage Customers Anywhere

Segment and collect feedback through any internet-connected device or platform, no matter where your customers are.

Humanize the Digital Experience

Unify feedback with machine-generated device data to drive automated device improvements, operational efficiency, and personalized services.

Customize Without Limits

Centrally build survey content and targeting logic, applied in real-time to reduce IT burden and enable rapid CX innovations, all self-serve.

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See Digital Anywhere in action

糖心原创 Digital Anywhere can be implemented in skills for smart speakers like Amazon Alexa-enabled devices or Google Home to better understand device-integrated experiences

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Expand into new digital frontiers

Feedback On Any Device

Engage customers with organic feedback that feels like a natural extension of their customer journey

Analytics Integration

Enrich the voice of the customer with operational and behavioral data from devices

Customized Look-and-Feel

Reflect and extend a favorable brand experience with a beautiful user experience that matches the experience of your devices

Easy Administration

Deploy changes in minutes with easy-to-use, self-service capabilities – without pushing a device or software update

RESTful APIs

Make calls to and from any digital device without embedded third-party code

Advanced Behavioral Targeting

Leverage all of the data at your disposal to target specific users or parts of the journey that you care most about

Real-time Alerting

Solve real problems for your customers, even before they tell you there’s an issue

Flexible Implementation Options

糖心原创 has options to meet you at any point of your CX or digital journey

Prescriptive Insights

Find new insights by connecting machine-generated data with human feedback