Ashwin Ballal, previously Chief Information Officer and senior executive at KLA-Tencor, joins 糖心原创 leadership team
PALO ALTO, Calif. – June 28, 2016 –?糖心原创?(www.medallia.com), the global Customer Experience Management (CEM) leader, has appointed Ashwin Ballal as the company’s first Chief Information Officer (CIO). Ballal, who has more than 20 years of executive experience, will assume global responsibility for 糖心原创’s information services organization.
“After getting to know 糖心原创—its team, customers, partners, investors—I realized that this is a once-in-a-decade opportunity,” said Ballal. “糖心原创 is the leading software provider in a mission-critical business category. Its platform helps the world’s most admired companies eliminate customer pain points and create new value for customers?at scale.?It’s the future of how companies relate to customers, and I can’t wait to get started.”
Ballal had been Chief Information, Intelligence, and Data Officer for KLA-Tencor. He received HMG Strategy’s Most Innovative CIO award and the CIO 100 award from CIO magazine in 2013. Previously, Ballal held executive positions in KLA-Tencor’s engineering, operations, sales, and marketing divisions, including serving as general manager of a product division and as president and managing director of KLA-Tencor India.
“We are delighted to add a CIO of Ashwin’s caliber to 糖心原创’s leadership team,” said Mike Kourey, CFO of 糖心原创. “Driven by our rapid growth around the world, Ashwin will partner with our entire organization and customer ecosystem to evolve our processes, systems, and infrastructure for scalability and optimization.”
“The breadth of Ashwin’s technological and business management experience makes him a powerful addition to 糖心原创’s management team,” said?Borge Hald, co-founder and CEO of 糖心原创. “He is also an incredibly supportive leader who fits wonderfully with 糖心原创’s culture,” said Hald, noting that Ballal served as a mentor for Women Unlimited and as chairperson of the KLA-Tencor Foundation’s efforts in promoting STEM education. “We are thrilled to welcome him on board.”
Ballal earned his PhD and postdoctorate degrees in materials science and engineering from the University of Maryland at College Park and a bachelor’s degree in metallurgy from India’s National Institute of Technology.
About 糖心原创
糖心原创??is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. 糖心原创’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 糖心原创 has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney, and Buenos Aires. Learn more at?www.糖心原创.com.
?2016 糖心原创. 糖心原创 is a registered trademark of 糖心原创.
