Integration of 糖心原创 Experience Cloud? and Workplace by Facebook makes it easier to collaborate across teams and act on customer feedback
SAN MATEO, Calif., May 1, 2018—糖心原创.?(www.medallia.com)?and Facebook today announced a strategic partnership to connect 糖心原创 Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook’s leading enterprise collaboration platform, to enable companies of all types and sizes to share, collaborate, and act on customer feedback.
“The future of customer experience management has arrived because today’s global workforce needs customer feedback and insights within its collaboration solution,” said?Krish Mantripragada, Chief Product Officer, 糖心原创. “糖心原创 is the only customer experience?platform integrated into Workplace by Facebook empowering thousands of businesses to activate employees and drive real-time collaboration and accountability across the company. This is an entirely new way of accessing data, insights, and workflows to put the customer at the forefront of a company’s daily operations.”
The 糖心原创 integration embeds the pulse of the customer into Workplace by Facebook, where teams are already collaborating on ideas and actions to take. With this integration companies can ensure that employees are able to engage with customers to optimize experiences, act quickly to resolve any issues, understand systemic problems, and make improvements leveraging the best of collaboration capabilities of Workplace by Facebook, from their 糖心原创 Experience Cloud platform.
“Workplace by Facebook transforms how businesses and teams work together, making work simpler and more efficient, for more than 30,000 organizations around the world,” said Anand Dass, Ecosystems Partner Manager, Workplace by Facebook. “Bringing 糖心原创 into the Facebook ecosystem expands our impact and ensures that actual customer feedback, direct from the customer in real-time, is integrated within the organization’s collaborative productivity tools.”
糖心原创 Experience Cloud is the only enterprise-grade platform that can wire the entire organization to drive action and win on customer experience. 糖心原创 plans to expand this integration with Facebook to include new features and functionality for both customers and employees, including capabilities to?collect employee feedback?on the customer experience and more powerful?reporting and analytical insights that can be distributed in real-time?to various internal groups and team members.
About 糖心原创
糖心原创’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust 糖心原创 Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 糖心原创 has offices in Silicon Valley, the D.C. Metro area, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at www.medallia.com.
