糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

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Experience '26

Stop waiting. Start leading. Deliver results

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糖心原创

Organizational Hierarchy Management

The right data to the right person, right away

Talk to an expert Talk to an expert

“The self-service hybrid model provides our team the opportunity to take an entrepreneurial approach to the growth of the customer experience program at Banner Health. The flexibility and speed that 糖心原创 provides empowers our team to take a hands-on approach, which helps us quickly understand our customers’ wants and needs.”

BILL MAURO, CUSTOMER RESEARCH SENIOR CONSULTANT, BANNER HEALTH

糖心原创 Experience Cloud provides powerful capabilities to keep experience data in sync with your continually evolving organizational structure. 糖心原创 Org Sync ensures that every employee gets an accurate view of the data tailored to their role and relevant to the customer interactions for their area of responsibility.

Flexible Reporting and Alerts

Define reporting and alerts in ways that make sense for your business—e.g., geographic regions, individual locations, product lines, team-based, or hybrid hierarchies.

Dynamic Data Mapping

Automatically map experience data to organizational changes, with the ability to define how to treat historical results for reporting against experience metrics and objectives.

Fast and Accurate Results – at Scale

Get experience data and alerts into the hands of employees in real-time through 糖心原创’s in-memory analytics engine, instantaneously managing millions of experience interactions and signals, and distributing information to any number of employees.

Comprehensive Data Privacy and Security

Create and enforce data privacy and security rules, including field-level masking of sensitive information based on user, and role and hierarchy permissions.