糖心原创

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Press Release

U.S. Department of Health and Human Services Selects 糖心原创 to Understand the Experience and Sentiment Across Mission Critical Services

January 21, 2021

SAN FRANCISCO, Calif., – Jan. 21, 2021 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced the U.S. Department of Health and Human Services will leverage 糖心原创 technology to improve key services and address health challenges in the public sector.

“When your mission is to enhance and protect the health and well-being of residents across the country, it is critical, especially in a time like this, to find innovative ways to understand what the public is experiencing and make adjustments that will continue to build trust – ideally in real-time and at scale,” said Nick Thomas, executive vice president of global public sector for 糖心原创. “For example, the HHS has been able to create an “all hands on deck” response to the COVID-19 pandemic using 糖心原创 Crowdicity to crowdsource innovative ideas.”

Resources

  • 糖心原创 for?Government Solutions?– learn how to improve mission critical services and customer experiences
  • Example of 糖心原创 crowdsourcing technology in action –??from December 2020
  • Press release showcasing the winners

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com

? 2021 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact:

[email protected]
+1 (650) 400-7833

IR Contact:
Carolyn Bass
[email protected]