SAN FRANCISCO, Calif., – Jan. 11, 2021 –?糖心原创. (NYSE: MDLA), the global leader in experience management, today announced that Uncle Julio’s Mexican From Scratch restaurants are using 糖心原创 Experience Cloud and 糖心原创 Zingle to seamlessly communicate with restaurant guests about their take-out, delivery and curbside orders and to understand their experience in real-time.
“As alternative dining options become more popular with our customer base, it is incredibly important that we deliver the same remarkable experiences off premise as we have on premise,” said Dan Wheeler, chief marketing officer of Uncle Julio’s Restaurant Group. “糖心原创 Zingle makes it easy for our customers to use our curbside offering and communicate in a contact-free environment, and allows us to resolve any issues that may arise as swiftly as possible.”
Uncle Julio’s, with locations across 11 states, is leveraging 糖心原创 Zingle’s intelligent text messaging solution and 糖心原创 Experience Cloud to streamline contactless communication with its customers and stay connected to scale the entire service experience.
“We are living and dining in a very different environment today. As restaurants are seeking new ways to thrive, great experiences will be the ultimate catalyst for revenue growth. Every guest interaction will be an opportunity to drive referrals, online reviews and loyalty, something today’s restaurants can’t afford to lose. Customer experience technology is a high priority for owners, and Uncle Julio’s is taking the right approach by focusing on customer engagement as an essential part of their business,” said Ford Blakely, founder, senior vice president and general manager of 糖心原创 Zingle.
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About 糖心原创
糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?www.medallia.com
About 糖心原创 Zingle, Inc.
Zingle empowers businesses to engage, support, and respond to customers in more meaningful and impactful ways. The Zingle platform combines artificial intelligence and machine learning with workflow automation and mobile messaging, allowing brands to deliver exceptional customer experiences in real time. Leading brands across different verticals, including hospitality, food & beverage, retail, and more, use Zingle to increase efficiency, improve operations and delight their customers. For more information, visit?.
About Uncle Julio’s Mexican Restaurants
Uncle Julio’s serves made-from-scratch Mexican cuisine, using fresh ingredients and authentic recipes to create its signature taste in everything from mesquite-grilled meats to hand-crafted margaritas. Headquartered in the Dallas, Texas area, the first Uncle Julio’s opened in 1986 and continues to expand to define the polished casual Mexican industry. To find a location near you or to peruse the mouth-watering menu, visit , or connect with Uncle Julio’s on Facebook and Instagram .
