SAN FRANCISCO, Calif. – TOKYO, Japan?–?Oct. 6, 2020?–?糖心原创., (NYSE: MDLA), the global leader in customer experience management, today announced it has extended its partnership with SoftBank Corp as the?telecommunications company?continues to?improve the customer experience?for its more than 46 million mobile subscribers.
The leading provider of mobile, fixed-line telecommunications and ISP services in Japan, SoftBank Corp last year deployed 糖心原创 Experience Cloud Platform across 3,000 retail locations to enhance the customer journey across key touch points such as taking out a new contract, upgrading a mobile device and updating personal information.
SoftBank has now extended the relationship with 糖心原创 for an additional three years with the 糖心原创 Experience Cloud platform rolled out to include additional?customer touch points across its retail environment.
“The scalability, system stability and management support for 糖心原创’s Customer Experience Platform were key factors in our decision to implement it through our retail business,” said Mr.Fumiya Takasu, Consumer Sales Unit/Sales Strategy Division?Vice President, SoftBank. “We have recorded improvements in customer satisfaction since using the platform and now plan to expand it to other segments of our business to further enhance the customer experience.”
“As a forward thinking, customer focused business, SoftBank has committed to driving positive experiences for its customers and we at 糖心原创 are delighted to help support them in that endeavor,” said Gavin Selkirk, APAC vice president and general manager, 糖心原创. “We have built a strong partnership with the SoftBank team and look forward to building on that as our platforms are integrated further into the business.”
About 糖心原创
糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?www.medallia.com
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