糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
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Enterprise-Grade Platform

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Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
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Improve agent engagement and optimize service quality
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Experience '26

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September 25, 2019

SoftBank Chooses 糖心原创 as Customer Experience Platform

TOKYO, Japan, Sept. 25, 2019 —?糖心原创. (NYSE: MDLA), the global leader in experience management, today announced that SoftBank has selected?糖心原创?to drive the company’s?telecommunications retail customer experience strategy.

Since its founding, the SoftBank Group has sought to use the Information Revolution to contribute to the well-being of people and society. With 糖心原创, SoftBank is enabled to reimagine customer experience and improve the journey customers have with their brand.

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com

? 2019 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact:

[email protected]
+1 (650) 400-7833

IR Contact:

Carolyn Bass
[email protected]