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April 19, 2021

Sensei Labs Chooses Strikedeck by 糖心原创 For Customer Success Management

SAN FRANCISCO, Calif., & TORONTO, ON – Apr. 19, 2021 –?糖心原创.?(NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that Sensei Labs has selected Strikedeck by 糖心原创 as it’s customer success management platform of choice.

“Strikedeck will give our Customer Success team superpowers,” said Rich Prashad, VP, Customer Success, Sensei Labs. “Our Conductor platform is in ever-increasing demand to deliver enterprise-wide as well as function-specific work orchestration. Strikedeck will help us scale to support our growth while maintaining a predictably superior experience for our customers. Strikedeck’s single view of each account and contact across every dimension aligns with our commitment of a highly-personalized Customer Success model and will be a key enabler for us as we work closely with customers to continually evolve their Conductor instance and thrive in today’s Enterprise Orchestration Era.”

About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, 糖心原创 Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee?aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?www.medallia.com.

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