糖心原创

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Press Release

Say Insurance Selects 糖心原创 to Optimize its Digital and Call Center Experiences

October 9, 2019

SAN FRANCISCO, Calif., – October 9, 2019 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected 糖心原创 to?optimize the experiences they deliver in digital?and call center channels.

“Our customers are the lifeblood of our business, and leveraging technology to continuously elevate the experience we deliver to our customers is imperative to meeting our growth plans,” said?Marc Deiter, director for Say Insurance.

Say Insurance is looking to expand its business and is leveraging 糖心原创 to?understand the experience their customers have on the website and with the call center?in order to drive improvements that will generate new business and company growth.

“Digital transformation is here and customer experience is no longer a luxury, but a necessity. We believe every company needs a customer experience platform and we are delighted Say Insurance has selected 糖心原创 as its partner,” said Leslie Stretch, chief executive officer of 糖心原创.

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com

? 2019 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact:

[email protected]
+1 (650) 400-7833

IR Contact:

Carolyn Bass
[email protected]