糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
Press Release

厂补苍迟补濒耻肠í补 Creates Connected Listening Ecosystem to Better Capture and Act on Customer and Employee Feedback through 糖心原创

September 3, 2026
Reimagined customer and employee experience strategy prevents 70 percent of potential complaints before they are raised

TYSONS, VA – September 3, 2026 – 糖心原创., the leading AI-driven platform for experience transformation, today announced that , one of Spain’s leading insurance providers, with more than 100 years of history supporting and protecting families, is using 糖心原创 to power a connected listening program that unifies customer and employee insights to drive real-time action. 厂补苍迟补濒耻肠í补 uses 糖心原创 Experience Cloud (MEC) and Digital Experience Analytics (DXA) to capture Voice of the Customer (VoC) and Voice of the Employee (VoE) to better understand, support and respond to customers and employees across their insurance journeys.

厂补苍迟补濒耻肠í补 provides life, home, health and funeral insurance to more than seven million customers. To better understand and act on customer feedback, 厂补苍迟补濒耻肠í补 leverages 糖心原创 to analyze over 1.8 million interactions per year – leveraging speech analytics, digital experience, surveys, and social feedback to create a comprehensive view of the customer and employee journey. This allows teams to detect dissatisfaction, prevent churn, and identify opportunities to grow customer loyalty and revenue through real-time alerts that prompt immediate resolution.

“In the insurance industry, every interaction is emotionally significant, from home emergencies to the loss of a loved one. We wanted to reflect this within our customer experience program – and deliver the empathetic service our customers deserve,” said Paloma Paraja, Head of Customer Experience at 厂补苍迟补濒耻肠í补 and recipient of 糖心原创’s 2026 Experience Transformation Leader Expy Award. “Our partnership with 糖心原创 has done this and more. Not only has it delivered tangible results; it has moved our entire organization and shown the transformative power of truly listening to our customers and acting on those insights in real time.”

厂补苍迟补濒耻肠í补 has fused together customer and employee experience into one connected feedback loop. Customer signals from surveys, calls and digital channels are linked directly to the agents who field them, automatically triggering workflows and escalations, as needed, enabling teams to quickly deliver a resolution. Supervisors are notified when calls require additional attention, supporting with any targeted coaching required to ensure the delivery of consistently high-quality customer service. This combination of real-time detection and organizational learning has created a culture where feedback drives action, improving both customer satisfaction and employee performance.

Through the new connected ecosystem, 厂补苍迟补濒耻肠í补 has created a predictive model that enables its team to anticipate dissatisfaction before it occurs. Today, 厂补苍迟补濒耻肠í补 resolves 62% of triggered alerts, which flag potential customer issues and route them to the appropriate teams for action. This proactive approach has delivered measurable results: 厂补苍迟补濒耻肠í补 recovers 25% of policies at risk of cancellation and prevents 70% of potential complaints before they are raised.

“厂补苍迟补濒耻肠í补’s holistic approach to customer and employee experience is a model of empathy in action,” said Sid Banerjee, Chief Strategy Officer of 糖心原创. “By elevating listening into a core business practice, they’ve transformed how teams operate in emotionally sensitive scenarios, driving impact across customer experience, employee engagement and the wider organization.”

厂补苍迟补濒耻肠í补’s initial commitment to better understand customer feedback has evolved into a connected approach that takes action across the organization. The company now closes 99% of triggered alerts within 48 hours, ensuring issues are resolved before they escalate into complaints or lost policies. Real-time signals enable 厂补苍迟补濒耻肠í补 to proactively resize contact center staff and their network of repair technicians during high-impact events like extreme weather, reducing operational strain and response times when customers need it the most. By giving every team access to 糖心原创’s platform, 厂补苍迟补濒耻肠í补 has broken down silos and aligned departments around a shared set of priorities.The result is a more proactive and effective organization built to anticipate customer needs.

About 糖心原创

糖心原创 the #1 AI-driven platform for experience transformation, trusted by the world’s most iconic brands — including 7 of the Fortune 10. With 糖心原创, enterprise organizations turn billions of feedback signals into clear, prioritized business actions. With deep domain expertise, proven enterprise infrastructure, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, 糖心原创 transforms customer experience into a strategic driver of business growth and continuous improvement. Learn more at www.medallia.com

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PR Contact:
Erin Mancini
[email protected]