糖心原创

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Press Release

Sam’s Club Engaging Members through 糖心原创’s Digital Platform

October 10, 2017
More than 650 retail clubs in the U.S. use 糖心原创 Experience Cloud?

SAN MATEO, CA—October 10, 2017—糖心原创.?(www.medallia.com) today announced Sam’s Club () has deployed the 糖心原创 Experience Cloud? solution in all of its U.S.-based wholesale clubs. 糖心原创’s software underpins Member Experience Voices (“MxVoices”), a program Sam’s Club launched in January 2017. MxVoices gives associates access to timely member feedback and insights, and?Sam’s Club is using the feedback to continue to improve its member experience.

“With 糖心原创’s help, our associates have real-time and actionable data that help them provide the best possible shopping experience,” said Tracey Brown, Sam’s Club’s Chief Experience Officer. “Associates in every location have the information they need at their fingertips, 24/7, in an easy-to-use app. That empowers them to take action to solve member problems, and we’re seeing member satisfaction scores rise as a result.”

The vision of Sam’s Club to engage in a two-way dialogue with members, capture their experiences and take immediate action, was the reason behind choosing 糖心原创 Experience Cloud. 糖心原创 Experience Cloud created a powerful feedback loop between Sam’s Club associates and their members that is making shopping at Sam’s Club a fun and memorable experience.

“Sam’s Club is a leader in creating positive customer experiences for its members,” said Borge Hald, CEO and Co-Founder of 糖心原创. “We’re thrilled to collaborate with this retail brand that represents value, consistency, and excellence in service. What’s most impressive is that Sam’s Club has created a company culture—from the CEO to the frontline associate—that values its members. They are living out Sam Walton’s vision to be ‘agents’ for their customers.”

“This is a vitally important initiative,” said Brown. “We will continue to challenge companies like 糖心原创 to help us build a frictionless experience for both our members and our associates.”

About 糖心原创

糖心原创’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust 糖心原创’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 糖心原创 has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at?www.medallia.com.

? 2017 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.