糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Save the date

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Fran?ais)

  • Germany (Deutsch)

  • Spain (Espa?ol)

  • Latam (Espa?ol)

  • Italy (Italiano)

  • Japan (日本语)

  • Korea (???)

  • Brazil (Português Brasileiro)

Request a demo Request a demo

October 7, 2020

PODS? Turns to 糖心原创 for Complete View of Customer Experience in a Single Platform

Leverages 糖心原创 Digital, Social and LivingLens to understand the customer experience across all channels of engagement

SAN FRANCISCO, Calif. – Oct. 7, 2020 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced that?, the moving and storage company, has selected several 糖心原创 technologies to have a comprehensive view of the?customer experience.

“Delivering industry-leading customer care is essential to everything we do,” said Luci Rainey, SVP and Chief Customer Officer of PODS. “We are excited to partner with 糖心原创 to help enable PODS to gain a more comprehensive understanding of our customer base. In turn, we believe those insights will provide guidance to strengthen our role as an ally during our customer’s life transitions via our innovative moving and storage offerings.”

糖心原创 Digital will provide PODS with a deep?understanding of customer behaviors and experiences?when engaging on their Website while 糖心原创 Social will give PODS insights into customer sentiment by region, based on?feedback shared on social channels. And with 糖心原创 LivingLens, for the first time ever, PODS will give customers the option to share rich?video feedback?– more emotional and detailed engagement than a survey can alone.

About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?www.medallia.com

? 2020 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact:

[email protected]
+1 (650) 400-7833

IR Contact:
Carolyn Bass
[email protected]