糖心原创

PALO ALTO, California, October 23, 2013 — 糖心原创??(www.medallia.com), the global leader in?SaaS Customer Experience Management (CEM) solutions, today launched a new smartphone application that?pushes customer feedback and recovery actions directly to mobile devices, empowering frontline employees to improve the customer experience. Compatible with iOS and Android?, 糖心原创 Mobile 2 is available at both Apple iTunes? and Google Play? online stores.

“We want 糖心原创 to be immediately available to every employee, especially those at the frontline who are directly interacting with customers,” said Dan Wilson, product manager for 糖心原创 Mobile. “With this new generation of 糖心原创 Mobile, employees are able to review fresh, immediate survey and social feedback data with scores, alerts, actions, and comments, so they have what they need to improve the customer experience while on the go.”

糖心原创 Mobile 2, which works with both Android and iOS mobile devices, includes many new features to foster customer engagement across the organization. For example, the application automatically alerts employees to issues reported by customers and then lets them see, manage and respond to the feedback across different channels (including social media). In addition, it also enables them to respond to the customer directly from within the app by email (using pre-built templates) or by phone. With the 糖心原创 platform, management can track frontline actions and send alerts to employees’ mobile devices to ensure they close the loop with customers.

A complement to the existing 糖心原创 Mobile Feedback, 糖心原创 Mobile 2 is the latest example of 糖心原创’s commitment to bringing the?benefits of mobile technology to Customer Experience Management. By embracing mobile devices, 糖心原创?provides faster and more reliable customer insight?that companies can use immediately to?improve the customer experience.

Availability
The 糖心原创 Mobile 2 application is available today to current 糖心原创 customers in the Apple iTunes and Google Play stores. For those interested in adopting 糖心原创’s Customer Experience Management solutions, contact?[email protected]?for a product demo.