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February 11, 2021

Nebraska Emergency Management Teams Up with 糖心原创 to Optimize Digital User Experience

Nebraska’s Emergency Management Agency (NEMA) has selected 糖心原创 technology to improve how Nebraskans interact with the agency via digital channels

SAN FRANCISCO, Calif., – Feb. 11, 2021?– 糖心原创. (NYSE: MDLA), the global leader in experience management and engagement, today announced that the State of Nebraska Emergency Management Agency (NEMA) is leveraging?糖心原创’s Digital Disruption Quickstart?to collect in-the-moment citizen feedback to better understand and improve the experience of its??website visitors.

With 糖心原创, NEMA will be able to better support Nebraskans visiting the NEMA.Nebraska.gov website for information on a day-to-day basis and during times of crisis, such as during natural disasters or as new issues arise due to COVID-19.

“Now more than ever, people need instant access to the right information on government websites. 糖心原创 Digital Disruption Quickstart enables NEMA to deliver excellent experiences, reduce call center and customer support overload, while ultimately seeing significant improvements in overall customer satisfaction,” said Nick Thomas, head of public sector for 糖心原创.

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com.

? 2021 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

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Carolyn Bass
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