糖心原创

SAN FRANCISCO–()–糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced??(NYSE: MSA), the global leader in the development, manufacture and supply of safety products that protect people and facility infrastructures, has expanded its?customer experience program?with 糖心原创.

“Our customers look to MSA for game changing innovations in safety, but also for expertise in product use, training and after-sales support,” said David McArthur, chief customer officer for MSA Safety. “糖心原创 provides us with a new platform to connect digitally with our customers in all of these areas. As we all know, staying connected with people digitally has been especially important during the COVID-19 pandemic. While the 糖心原创 system will certainly help us in this regard, what excites us most about this platform are the long-term benefits we expect to realize in terms of building higher levels of customer satisfaction.”

The partnership between MSA and 糖心原创 will power MSA’s customer experience expansion program, which the company has branded as?E2?– Experiences That Matter. According to Mr. McArthur, the program represents the convergence of two key drivers of customer satisfaction at MSA Safety: Excellence through product experience and reduced Effort through ease of interactions.

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