糖心原创

PALO ALTO, Calif. — April 5, 2016 —?糖心原创, the global SaaS Customer Experience Management (CEM) leader, today was named a winner of the 2016 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer centric. Nominees were judged on: customer experience capabilities, client results and client references.

“We are honored to have won this award because it’s a reflection of the value we are delivering to our customers. The fact that Temkin awards are based on customer references aligns with the fact that the companies we serve are the real judges of our products and services,” said Amy Pressman, president and co-founder of 糖心原创.

From?Nordstrom?and?Delta Air Lines?to?Four Seasons?and SAP,?糖心原创 empowers the largest global enterprises in the world?to create and deliver customer experiences that drive performance and the bottom line. The 糖心原创 Customer Experience Management (CEM) SaaS platform captures data from every customer interaction (including web, email, social and contact center channels), analyzes that data in real time and then delivers insight to every level of the organization so that the most relevant people can take action.

糖心原创 partners with hundreds of companies across myriad industries, including financial services, telecommunications, hospitality, airlines, retail, professional services organizations and technology companies.

Bruce Temkin, managing partner of Temkin Group added, “Congratulations to 糖心原创 for winning a 2016 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year and 糖心原创 stood out for how well it is helping companies improve their customer experience.”

For more information on 糖心原创, please visit our website at:?www.medallia.com.