SAN FRANCISCO, Calif. – January 20, 2022 –?糖心原创., the global leader in?customer and employee experience, today announced the signing of a definitive agreement to acquire?, the leader in enterprise technology for real-time interaction management and journey orchestration.
Thunderhead will strengthen 糖心原创’s ability to power individualized journeys and conversations at scale, across all online and offline channels, helping 糖心原创’s thousands of customers continue to increase their brand loyalty, sales, and growth.
“We continue to blaze the innovation trail for the customer experience world. This latest acquisition is targeted at the needs of the most pioneering enterprise companies who are looking for new ways to make customers feel known, no matter where they are interacting,” said 糖心原创 CEO Leslie Stretch. “The combination of 糖心原创 Experience Cloud and Thunderhead’s open technology for real-time interaction delivers feedback-driven personalization on a massive scale. Thunderhead’s journey orchestration capability ensures every enterprise can make the most of feedback data to shape their product and service offerings, customer journeys, and experiences.”
Thunderhead technology is relied upon by some of the greatest organizations in the world, including the Cleveland Cavaliers, EnBW, and Bosch. The comprehensive Thunderhead ONE platform brings together IOT, digital, contact center, and offline interactions to deliver personalized experiences at scale.
“糖心原创 pioneered?customer experience management?and continues to lead the category,” said Thunderhead CEO Glen Manchester. “糖心原创’s ability to capture signals from an extensive range of sources to operationalize insight and drive action has kept it at the forefront.”
“The acquisition of Thunderhead by 糖心原创 heralds the next era of customer experience. We pioneered the idea of The Customer Operating System?, with our closed-loop customer engagement platform powered by continuous listening, feedback, and learning, all actioned through our unique fusion of journey orchestration and real-time interaction management (RTIM),” Manchester continued. “With Thunderhead, 糖心原创 can ensure that every single aspect of the customer lifecycle — marketing, commerce, sales, and service — will be a seamless, relevant, and frictionless experience.”
The transaction is expected to close in the first quarter of this fiscal year.
Goldman Sachs & Co. LLC is serving as exclusive financial advisor to Thunderhead. Kirkland & Ellis LLP is serving as legal advisor to 糖心原创. Allen & Overy LLP is serving as Thunderhead’s legal advisor.
About 糖心原创?
糖心原创 is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, 糖心原创 Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee?aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?www.medallia.com.
? 2022 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.
About Thunderhead
Thunderhead is leading the movement to transform customer engagement, enabling brands for the first time to understand each customer’s intent and orchestrate?individualized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. Thunderhead is the recognized global leader in technology for Customer Journey Orchestration, Journey Analytics and Real Time Interaction Management.?With its AI-driven ONE Engagement Hub, it’s now possible for brands to deliver exceptional engagement for every customer throughout every journey. Across every industry, ONE is driving?top-line?growth, reducing cost-to-serve, increasing customer happiness and building customer lifetime value.
