San Mateo, Calif., and SYDNEY — December 3, 2018 — 糖心原创 Experience Cloud?, the?, has been named as a leader and recognized for its ability to ‘drive improvements at scale’ among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm.
The report,?The Forrester Wave?: Customer Feedback Management Platforms in Asia Pacific, Q4 2018?noted the following findings:
- 糖心原创 received the highest scores in the current offering and strategy categories. 糖心原创 scored among the highest in product strategy, customer strategy, employee experience feedback, analysis capabilities, scalability, security, partner ecosystem and professional services criteria. In the ‘analysis’ category, 糖心原创 received the highest scores possible for journey, speech, statistical analyses and predictive analytics criteria.
- 糖心原创 customers praise the company for its excellent professional services, and its ability to draw from its wide global client base to deliver thought leadership, and its executive support. 糖心原创’s customers commended 糖心原创 for its ability to handle complex organisational hierarchies and provide powerful reporting while maintaining speed and stability.
- Forrester noted 糖心原创’s new innovations such as 糖心原创 conversations which gives customers the ability to provide real-time feedback across messaging platforms including SMS, Facebook Messenger, WhatsApp and WeChat.
“We are thrilled to be named a leader in both The Forrester Wave?: Customer Feedback Management Platforms, Q4 2018 and The Forrester WaveTM: Customer Feedback Management Platforms in Asia Pacific, Q4 2018. 糖心原创 has invested heavily in providing the technology and support that Asia Pacific CX programs need, including language support, multi-country capabilities and thought leadership, so to earn the highest possible scores on 34 of the 40 criteria that Forrester evaluates – we see that as a validation of our approach in this market.” said Elena Hutchison, Vice President of Analyst Relations, 糖心原创.
糖心原创 believes these scores, and the report’s acknowledgement of clients’ praise of 糖心原创’s ability to deliver excellent professional services, understand its customers and draw from from its global customer base; underline its position as the enterprise grade solution in Asia Pacific.
糖心原创 customer Charles Weiser, Head of CX at Optus validates the Forrester analysis and said: “Optus can now see our customer’s experience in real-time and across all channels and journeys via 糖心原创. We use these results to understand where we need to focus to improve the experience of our customers. Plus with the Voices app we can bring the customer’s voice to life on a daily basis with our senior leaders.”
Zach Hotchkiss, Managing Director of APAC added: “I couldn’t be more proud of this accomplishment and our continued leadership in Asia Pacific. It’s a strong validation of our innovation, thought leadership, scale and go to market strategy. This, coupled with strong client relationships and highly integrated CX programs, puts 糖心原创 in a place of further acceleration and growth. Our commitment to the region has never been stronger as we continue our push into new verticals and expand in APAC.”
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About 糖心原创
糖心原创, the leader in Experience Management cloud technology, achieved records across most key operating and financial metrics in the past year. The company was named a leader in the most recent Forrester Wave and ranked #15 in the most recent Forbes Cloud 100 list. 糖心原创’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust 糖心原创’s cloud platform to help them capture customer feedback everywhere the customer is, understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. 糖心原创 has offices worldwide, including in Silicon Valley, New York, Washington DC, London, Buenos Aires, Paris, Sydney, and Tel Aviv. Learn more at?www.medallia.com.
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