糖心原创

Accelerate time to value of your CX programs in digital, retail, contact center, B2B, and retail banking

PALO ALTO, Calif., June 15, 2017 — 糖心原创.?(www.medallia.com) has distilled the learnings from working with hundreds of the world’s best-loved brands into best practices, and packaged them together so companies can jumpstart their customer experience (“CX”) programs. Best Practice Packages include software, predefined configurations, streamlined deployment, enablement materials, and ongoing support, and take advantage of the full power of 糖心原创 Experience Cloud.?

A software-as-a-service platform, 糖心原创 Experience Cloud fuses machine and human learning. It gathers customer opinions and sentiment, integrates that information with operational data, uncovers the most useful and important insights, and directs action throughout the organization. The platform, which empowers employees to make smarter, more informed decisions, can be deployed across all?customer touchpoints:?web, mobile,?contact centers,?retail locations?and more.

Best Practice Packages?allow?companies in multiple industries?to leverage the combined learnings of Customer Experience leaders for high-impact programs. In addition, with fixed-scope, fixed-price deployment, companies enjoy faster time-to-value from their software investment.

“Deploying successful customer experience programs requires companies to make hundreds of decisions big and small,” said Borge Hald, Co-founder and CEO, 糖心原创. “With Best Practice Packages, we’re applying the knowledge and expertise we’ve amassed across thousands of successful software deployments to guide decision-making and accelerate deployments.”

Best Practice Packages are now available for the following 5 solutions:

• 糖心原创 for B2B
• 糖心原创 for Contact Centers
• 糖心原创 for Digital
• 糖心原创 for Retail
• 糖心原创 for Retail Banking

Ruth Rowan, Group Executive Marketing, Dimension Data, said: “We chose 糖心原创 for its track record of delivering results fast. We’re delighted that we could accelerate our programme from contract to live in six weeks. As a global technology services provider with 70% of the Fortune Global 100 as clients we are passionate about understanding and constantly improving client experience. Improved client insight gained from 糖心原创 for B2B will help us listen and respond to client feedback.”

These solutions enable customers to achieve business impact in six key areas:

• Feedback Management:?糖心原创 helps companies get feedback from customers at the right time, in every channel – mobile, email, web, social, and more.
• Analytics and Insights: 糖心原创 applies machine learning techniques and text analytics to uncover insights hidden in customer feedback data and text commentary across 40+ languages.
• Performance Measurement:?糖心原创 accurately measures the customer experience (such as NPS?) at all levels and across all functions for large, complex, constantly changing organizations.
• Company Engagement:?糖心原创 empowers employees throughout the organization to make decisions that are good for customers and right by the business.
• Action Management:?糖心原创 gives companies the tools to drive systematic action and accountability at all levels.
• Reputation Management:?糖心原创 helps companies shape their brand reputation by amplifying the voice of their most engaged promoters on social media.

Best Practice Packages can support companies at any stage of their CX journey. The solutions that are delivered with the help of these packages run on the 糖心原创 Experience Cloud, they can grow and adapt to a company’s business needs.