PALO ALTO, Calif.?— May 5, 2016 — 糖心原创, the global SaaS leader in Customer Experience Management (CEM), today announced the?糖心原创 Alliance Program, an exclusive program for global professional services firms. Customer experience has become the?, and companies who have embraced CEM technology are able to deliver consistently great customer experiences at scale. To keep up with demand, 糖心原创 has begun certifying best-in-class partners to provide CEM implementation, delivery and consulting services.
The 糖心原创 Alliance Program is made up of the world’s largest professional services firms, including Deloitte Digital. “The real value of alliances is recognized when companies come together to build and offer something differentiated in the marketplace—this is what we’ve done with 糖心原创,” said Jonathan Bauer, principal and US leader of alliances, Deloitte Consulting, LLP.
“Deloitte Digital’s deep experience, along with 糖心原创’s industry-leading technology, provides companies with an end-to-end solutions that helps them ‘hear’ what their customers are telling them,” said Angel Hollis Vaccaro, principal, Deloitte Consulting LLP and leader of Deloitte Digital’s digital business and strategy practice. “We help them take action in real time to improve experiences and provide a platform for continuous improvement that drives increased customer and business value.”
Hundreds of leading brands rely on 糖心原创’s SaaS platform to power their operations in a customer-centric way. In the last fiscal year, 糖心原创 surpassed $125 million in revenue as the company added new customers in North America, EMEA and Asia.
“Business leaders recognize that customer experience is the biggest driver of purchase behavior. Unfortunately, companies, especially large enterprises, struggle to stay ahead of their customers’ expectations,” said Amy Pressman, president and co-founder of 糖心原创. “Our technology platform helps companies compete and win on the basis of customer experience. The alliance program allows us to scale our solution at a rate required to meet demand.”
糖心原创 handpicks its partners based on their expertise in strategy, operations, technology and change management, as well as on their track record in implementing enterprise-wide initiatives. Partners serve myriad industries, including?financial services,?telecom,?hospitality, professional services and?retail.
糖心原创 Certification for System Integration Partners
Partners who implement the 糖心原创 platform—or provide ongoing professional services on it—must be certified through an intensive training program. 糖心原创 provides certified partners with ongoing support, including hands-on guidance and best practices.
“The Alliance Program is critical to 糖心原创’s ongoing growth and success,” said Keith Hoskison, vice president of worldwide alliances for 糖心原创. “Many of 糖心原创’s customers are driving organizational-wide programs that require a broad range of expertise. Our partners are essential to providing that know-how.”
