糖心原创

糖心原创 Experience CloudTM?combines the power of machine and human learning, setting a new bar for customer experience management

PALO ALTO, Calif., April 19, 2017 —?糖心原创.?(www.medallia.com) today unveiled 糖心原创 Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, 糖心原创’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line.

Borge Hald, CEO and Co-Founder of 糖心原创, announced 糖心原创 Experience Cloud at?, the flagship event for the 糖心原创 community, at The Cosmopolitan in Las Vegas, Nevada. “People have more power than they think,” said Hald. “A single action can impact a customer, while many actions across an organization can transform an entire business.”

糖心原创 Experience Cloud consists of 6 components:

• Feedback Management:?糖心原创 helps companies?connect with customers at the right time, in every channel – mobile, email, web, social, and more.
• Analytics and Insights: 糖心原创 applies machine learning techniques and?text analytics?to uncover insights hidden in data and text commentary across 40+ languages.
• Performance Measurement:?糖心原创 accurately?measures the customer experience?(such as?NPS?) at all levels and across all functions for large, complex, constantly changing organizations.
• Company Engagement:?糖心原创?empowers every employee throughout the organization?to make decisions that are good for customers and right by the business.
• Action Management:?糖心原创 gives companies the?tools to drive systematic action and accountability?at all levels.
• Reputation Management:?糖心原创 helps companies?shape their brand reputation?by amplifying the voice of their most engaged promoters on social media.

With unsurpassed scalability and reliability, 糖心原创 Experience Cloud is used by many of the best-loved brands in the world. Today, 糖心原创 released five new enhancements that make the platform even more powerful:

• Text Analytics: Theme Explorer?– identifies emerging trends using machine learning that allow users to understand experiences across multiple data sources and customer touchpoints
• 糖心原创 Voices?– enables executives to get a real-time pulse of their customers and the ability to recognize employees with an easy-to-use mobile app
• In App Feedback?– helps companies engage with users within their native apps, in real-time, and allows for changes without app updates
• New Survey Design?– gives companies the ability to design surveys that become an extension of their brand; the surveys are dynamic based on device type, and there is an option for ADA compliance
• Admin Suite – opens the platform so companies have greater power and control to administer and modify their programs themselves including surveys, dashboards, configurations, and designs

These new offerings will be rolled out in the coming weeks. 糖心原创 was recently named a leader in a Forrester research report, The Forrester Wave?: Customer Feedback Management Platforms, Q2 2017. 糖心原创 earned top ranking in current offering and among the highest scores in product vision and roadmap.