SAN MATEO, Calif., April 5, 2018—糖心原创.?(www.medallia.com), the leader in?customer experience management software, announced that 糖心原创 GovCloud is now?, the first step on the path towards full authorization based on the stringent technical and security requirements mandated by federal agencies. Thanks to the positive results of this initial review, 糖心原创 is on its way to becoming FedRAMP authorized.
“The timing couldn’t be better,” said Borge Hald, CEO and Co-Founder, 糖心原创. “The President just released his Management Agenda last week, which prioritized?, and 糖心原创 GovCloud is designed to help government agencies serve citizens better at lower cost. We are ready to support the objectives laid out by the President for high impact programs to improve the citizen experience across more federal agencies.”
糖心原创 GovCloud enables agencies to understand, in a single platform, citizens’ experiences across all touchpoints, and based on that knowledge, improve operations and?optimize citizen interactions. The U.S. Department of Veterans Affairs, which is committed to making veteran experiences predictable, consistent, and easy, already uses 糖心原创 GovCloud as its software of record for building trusted, life-long relationships with veterans. The VA will soon put 糖心原创 in the hands of approximately 300,000 employees to enable them to deliver better care more rapidly.
FedRAMP, the Federal Risk and Authorization Management Program, is a government-wide program that standardizes security assessment, authorization, and continuous monitoring of cloud products and services so government agencies can select private sector cloud services with full confidence. 糖心原创’s FedRAMP application was reviewed and affirmed by Kratos SecureInfo, an accredited Third Party Assessment Organization (3PAO).
“Our security program is designed to meet the challenges of all our customers, including federal agencies, who have very high demands for security and privacy of their customers’ data,” said Hald. “We are not only committed to FedRAMP today, but also to continuously building on our capabilities to give our federal and commercial customers ongoing assurance that protecting their data is our top priority.”
About 糖心原创
糖心原创’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust 糖心原创’s cloud platform to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. 糖心原创 has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at?www.medallia.com.
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