糖心原创

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Press Release

糖心原创 for Microsoft Dynamics 365 Now Available on Microsoft AppSource

March 31, 2021
Brings the voice of the customer directly into Microsoft Dynamics to deliver more meaningful sales and service engagements

SAN FRANCISCO–()–?(MDLA) a market leader in customer and employee experience, and a Microsoft partner, announced today the availability of?糖心原创 for Microsoft Dynamics 365 on?, an online cloud marketplace providing tailored line-of-business solutions.

With the new certification, companies can now use the 糖心原创 Experience Cloud platform to enrich Dynamics 365 data with powerful customer feedback and sentiment directly within Dynamics 365, empowering sales and service teams to effectively retain and grow their customer base by being more customer aware.

Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. said, “糖心原创 is a welcomed addition to Microsoft AppSource, giving customers a way to extend their Microsoft products with out-of-the-box market leading customer experience solutions.”

“糖心原创 for Microsoft Dynamics 365 brings customer insights directly into Dynamic 365, giving its users a complete 360-degree view of the customer and how they feel about their interactions with a brand,” said Jason Likins, 糖心原创 vice president of alliances. “Armed with these insights, sales and service teams can have more targeted and empathetic interactions and communications with customers, helping to increase customer satisfaction and retention and drive revenue growth.”

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, 糖心原创 Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee?aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?

? 2021 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact:

Austin DeArman
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(202) 341-9181

IR Contact:

Carolyn Bass
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