糖心原创

TYSONS, VA. – September 23, 2025 – 糖心原创., the global leader in customer and employee experience, announced the expansion of its strategic partnership with , integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimize customer experiences and marketing campaigns. 糖心原创 joins an exclusive list of launch partners for this announcement alongside companies like Cognizant, Google Cloud, and PwC. With over 150 joint customers and a strategic partnership in place since 2019, Adobe and 糖心原创 are deepening their collaboration to allow companies to use 糖心原创’s leading customer insights within Adobe’s tools to better understand their audience and create more personalized experiences that drive business results.

Organizations can use 糖心原创 sentiment data and experience intelligence to enhance audience segments, personalize content, and optimize customer journeys. The integration will work seamlessly with Adobe’s out-of-the-box AI agents, which are surfaced directly within category-leading Adobe enterprise applications including Adobe Real-Time Customer Data Platform, Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Customer Journey Analytics.?

“This partnership with Adobe will give businesses the unprecedented ability to act on what customers want by combining the power of intelligent agents with 糖心原创’s deep experience insights,” said Mark Bishof, CEO at 糖心原创. “As the only company in the experience management space to be partnering with Adobe on this, we’re helping businesses predict what their customers need before they even ask.”

Organizations using Adobe’s tools will soon be able to unlock even more value by incorporating 糖心原创’s comprehensive sentiment data and experience insights, better understanding what their customers want and delivering personalized experiences that drive growth and loyalty.

About 糖心原创?

糖心原创 is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. 糖心原创’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, 糖心原创 transforms customer experience into a strategic driver of business growth. Learn more at www.medallia.com.

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