SAN MATEO, Calif.,?May 10, 2018?/PRNewswire/ — 糖心原创.?(www.medallia.com), the global leader in?customer experience management, today announced the opening of a new office in?Munich, Germany, a production data center facility in?Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of 糖心原创’s strategy to extend its footprint throughout?Europe?to better serve the needs of its European customers including Generali, SAP, and?Zurich.
糖心原创’s expansion addresses the increasing focus on customer experience (CX) in EMEA. According to research by?, between 50% and 68% of European companies are still in the earliest phase of CX management maturity. With market demand high, 糖心原创 is planning to extend its reach within the region with future openings planned in?Switzerland,?Austria,?Netherlands,?Italy, and?Spain?later this year.
“The European market presents a major opportunity for 糖心原创 to help more companies implement CX programs to address customer demands, meet privacy demands, and drive revenue for their business,” said?Scott Aronson, Chief Revenue Officer, 糖心原创. “The appointment of Thomas to the team, alongside the opening of a new office, shows that we are committed to?Europe?and will continue to scale our operations to meet increasing demand in the region.”
糖心原创’s EMEA office currently serves customers across the region including Generali, Zurich, ABN Amro, Vodafone, Liberty Global, Sodexo, Sage, and Shell. 糖心原创’s suite of products, including the flagship 糖心原创 Experience Cloud?, support multi-language and multi-country programs, enabling global businesses to deliver?cutting-edge CX programs?across their global operations. In addition, 糖心原创 continues to evolve its products in line with customer requirements and legislative demands. With the upcoming implementation of the European General Data Protection Regulation (GDPR), 糖心原创 has?announced?a number of features which enable compliance while still ensuring maximum value for global companies from their CX programs.
“It’s an exciting time to be joining the team at 糖心原创,” said Thomas Kühlewein, Area Vice President Central EMEA 糖心原创. “Its ambitious growth plans and commitment to providing best in class CX solutions to its rapidly growing customer base, make it one to watch over the year ahead.”
About 糖心原创
糖心原创’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust 糖心原创’s cloud platform to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. 糖心原创 has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at?www.medallia.com.
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