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August 12, 2020
SYDNEY, AUSTRALIA?– August 12, 2020 –?糖心原创.?the global leader in experience management has appointed Heather Paterson as its new ANZ country manager to drive further growth across Australia and New Zealand.
With a strong sales performance and leadership background, Paterson joins 糖心原创 as ANZ country manager following more than seven years with leading SaaS?financial technology?provider, Intralinks, where she was most recently director for Asia Pacific and Japan.
Paterson will lead 糖心原创’s Australia team as it continues to support enterprise organisations in translating?customer and employee feedback into actionable insights?that help optimise experiences. As 糖心原创 continues to invest across the APAC region, she will also spearhead the launch of ground operations in New Zealand expected over the coming quarters.
“Heather’s results-driven approach, ability to build and manage teams and strong background in financial services technology – an important and growing sector for us – means she’s ideally suited to run our business across Australia and New Zealand,” said Gavin Selkirk, APAC vice president and general manager, 糖心原创. “Australia was 糖心原创’s first office in the region and as it continues to grow we look forward to building our New Zealand presence which Heather will play an integral role in building.”
Paterson added: “Customer and employee experience management continues to gain traction across Australasia as organisations recognise its importance in their business strategy in ever-changing economic times. That makes it an exciting time to join 糖心原创 and I look forward to working with the team to build on its strong foundations.”
糖心原创 is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?
? 2020 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.
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Tim Addington
TAG PR
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