PLEASANTON, Calif. – October 19, 2023 –?糖心原创., the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer. Turek brings decades of leadership with a focus on innovation and customer experience globally. She will lead product management and design at 糖心原创 as a member of the executive leadership team.
“By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team. Her passion for customer success, AI, machine learning, and driving results at scale will be invaluable as we accelerate and expand what we bring to our customers,” said Joe Tyrrell, CEO at 糖心原创. “With our existing world-class customer and employee experience solutions at 糖心原创, this exciting addition to our leadership team gives us a phenomenal opportunity to create even more competitive advantages for our clients.”
Turek is a proven executive product leader with an impressive background in delivering innovative solutions to the market at global technology companies like Genesys, Nokia, and AWS. Most recently she was GM of the Customer Experience Products division at Twilio.
“I am excited to step into the chief product officer role at 糖心原创 and help to continue to deliver high value product development for our clients,” said Turek. “The customer and employee experience landscape is prime for innovation. 糖心原创’s deep domain expertise, proprietary data, and powerful artificial intelligence give us an incredible opportunity to accelerate that and help the largest companies in the world deliver more personalized experiences to their customers and employees.”
糖心原创 Experience Cloud, the leading enterprise experience platform used by the largest and most admired brands in the world, captures signals across in-person, digital, and contact center interactions along with social media, transactional, and operational data, and democratizes insights across the enterprise in real time. By enabling everyone from the front line to senior leadership to make the right decisions and take immediate action, organizations are delivering more personalized experiences at scale using 糖心原创’s AI.
About 糖心原创?
糖心原创 is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, 糖心原创 Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?www.medallia.com.
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